Help Desk Management

Final Reflection Project for the IT- Computer Support Specialist Program.

This Program prepared us in operating the Student Run Help Desk. Showing us all the parts of having a Help that will run smootly and efficiently.  Such as:

• Training

• Staffing

• SLA and backup waiver

• Inventory

• setup of the Help Desk 

In our first year we were the mentees/technicians and in our second year we became the Mentors/Managers. 

Our skills and knowledge were put to great use providing our community IT support.

Student: Seng Chanh Khaleck