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How are technical support skills relevant and valuable in the technical support career?
How are technical support skills relevant and valuable in the technical support career?
Being about to have a mix of interpersonal and technical skills, makes me want to learn more ways I can troubleshoot issues. Ensuring that those that come to me for support get the most effective and efficient support, to help others keep their systems running smoothly and efficiently.
Why is this important?
Why is this important?
I want to provide high-quantity, consistent, and positive technical support. Helping others keep their systems and devices running smooth and efficiently.
What were the most important things that you learned about technical support?
What were the most important things that you learned about technical support?
Learned that there is still so much to learn and other ways to get to an answer. It was nice to know that there were knowledgeable managers and support.
Example of Support knowledge, skills, and/or abilities:
Example of Support knowledge, skills, and/or abilities:
SpiceWorks Ticket (Student Run Help Desk)
Technical Writing: Navigating Western's Homepage portal
Troubleshooting: OneNote - web version
What level of knowledge did you have of how to create this artifact before you began?
What level of knowledge did you have of how to create this artifact before you began?
Before taking the IT-CSS program my experience with Microsoft applications was simple and basic.
How did you learn how to do it?
How did you learn how to do it?
research and watching YouTube videos to find methods that can be easily understood. I started writing technical writings to help me understand my notes.
What did you learn from the process?
What did you learn from the process?
Researching is endless and enlightening because there is so much to learn from others and seeing what method works for you.
What challenges or barriers did you have to overcome to complete it?
What challenges or barriers did you have to overcome to complete it?
You have to be aware of your audience because that is what will help you understand what type of level of support they need. It might be difficult if you are working with non-tech savvy people but keeping it, basic and limited IT verbiage will help and some empathy.
What level of knowledge do you have now? What strength/skill/knowledge does it demonstrate?
What level of knowledge do you have now? What strength/skill/knowledge does it demonstrate?
I love doing technical writing. The more I use graphics to help a person understand how OneNote or what this command does, or how this feature or install works keeps me motivated to continue keeping my technical writings up to date.
Reflection:
Reflection:
What does this artifact mean to you? What does it "say" about you and your abilities?
What does this artifact mean to you? What does it "say" about you and your abilities?
I like showing others how to understand something on a very basic level so they can be empowered to improve their skills or build their knowledge base.
What is the importance in relation to your personal or professional growth?
What is the importance in relation to your personal or professional growth?
I keep learning something new or finding a different approach to explaining my method to help others understand.
How will you use it (and/or this skill) as a career professional to benefit a business?
How will you use it (and/or this skill) as a career professional to benefit a business?
Using it on a daily basis keeps it new and using it is important, so I am always happy to utilize it as much as possible.
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