Rx AI Privacy Policy
Effective date: October 18, 2026. Last updated: November 1, 2026.
Rx AI ("Rx AI", "we", "us") is a medication organization and reminder app. This policy explains what information the app handles, why, and your choices. Rx AI does not provide medical advice, diagnosis, or treatment.
We collect only what the app needs to work:
Account information — your name and email address when you create an account or sign in.
Medication and health information you add or scan — medication names, strengths, forms, schedules, instructions, refill details, the times you mark a dose taken, snoozed, or not taken (and any reason you choose), and optional health-profile entries such as conditions, allergies, providers, pharmacy, and emergency contacts.
Family profiles — if you manage medications for other people in your household, the information you enter for them.
Photos and documents you choose to submit — when you scan a medication label or import a health-record document, the image or document is sent to our backend so information can be extracted (for example, medication name, strength, schedule, and instructions). You review and confirm the extracted details before they are saved.
Reference activity — when you tap "Summarize with AI" on a reference page, the text of that page is sent to our backend to generate a plain-language summary.
Voice input — if you choose to speak instead of type, your iPhone's speech recognition turns your speech into text. Rx AI asks iOS to recognize speech on your device; depending on your device and settings, Apple may process the audio. Rx AI interprets the resulting text on your device and does not send your voice recordings to our servers or to our AI providers. Read Aloud uses your device's built-in speech voice.
Caregiver information — if you invite a caregiver, we process the invitation and the permissions you choose. Invitations use a code; we do not upload your phone contacts.
Subscription information — if you subscribe, Apple processes your payment. We receive your subscription status (for example, which plan is active and when it renews or ends), not your payment card details.
Notification preferences — the reminder settings you choose. Medication reminders are scheduled as notifications on your device.
Limited technical data — basic information needed to operate and secure the app and troubleshoot errors.
To organize your medications, schedule reminders, and show your dose history and refill estimates. To extract information from labels and documents you choose to submit and to summarize reference pages you choose. To provide your subscription and family plan. To let you share information with a caregiver you invite, according to the permissions you set. To keep the app reliable and secure.
We do not sell your information. We do not use your health information for advertising, and we do not share it with advertisers. Rx AI does not track you across other companies' apps or websites.
When you choose to scan a medication label, import a health-record document, or use "Summarize with AI", the photo, document, or text you select is sent from our backend to our AI processing providers, OpenAI and Google (Gemini, through Google Cloud Vertex AI), to extract or summarize information for you to review:
Medication label photos are read by one provider, and the other may double-check the expiration date, so a label photo may be sent to both. Label photos may show your name, your prescriber, the pharmacy, and the prescription number.
Documents and health records you import are read by one provider, and by the other only if the first can't read them clearly. They may include conditions, test results, and allergies.
"Summarize with AI" sends the page you are reading to OpenAI. Its title can be the name of a medication, condition, or allergy from your own lists.
While your request is being processed, what you submitted may be stored on our servers. OpenAI and Google may also keep it for a limited time, for example to detect misuse of their services or to cache requests, as their terms allow.
Rx AI asks for your permission in the app before anything is sent for AI processing. If you do not agree, nothing is sent for AI processing, and you can still enter information by hand.
You can withdraw permission at any time in the app under Profile > your name > Account settings > Privacy > AI processing (during setup, the same switch is on the scan and import screens). After you withdraw it, nothing more is sent for AI processing unless you agree again. Medications and documents you already saved stay on your account.
Our AI provider keys are held only on our backend and are never included in the app.
We use these service providers to run the app, and we use them only to provide the app's features:
Supabase — hosts our backend and stores app data so your information is available in the app.
OpenAI and Google (Gemini, through Google Cloud Vertex AI) — AI processing of photos, documents, and text you choose to submit, as described above.
RevenueCat — manages subscription status. It receives your Rx AI account identifier and subscription information from Apple; it does not receive your medication or health information.
Resend — delivers emails the app sends, such as caregiver invitations.
Supabase, OpenAI, Google Cloud, RevenueCat, and Resend process personal information for us under data processing terms that are part of our agreements with them. Those terms restrict how they may process that information and require them to maintain security measures to protect it.
We also query public medical reference sources (such as the U.S. National Library of Medicine / MedlinePlus, RxNorm, DailyMed, and openFDA) to show reference content. These requests retrieve public information; we do not send them your personal or health data.
Caregiver features share information only with the people you invite and only the categories you permit. You can change caregiver permissions or remove a caregiver in the app.
We keep your information while your account is active and as needed to provide the app. You can delete medications, documents, and profile entries in the app.
You can delete your account in the app under Profile > Delete account (also in Profile > Account settings). Deleting your account does not cancel an App Store subscription; manage or cancel it in your Apple Account settings.
To request deletion of any remaining information associated with your account, including images or documents you uploaded, email support.rxai@gmail.com with the subject line "Rx AI Data Deletion Request."
We use reasonable measures, including encryption in transit, to protect your information. No method of transmission or storage is completely secure. Rx AI is not a HIPAA-covered service and we do not represent that the app is HIPAA compliant. Do not use Rx AI to store information you are not comfortable keeping in a consumer app.
Rx AI is intended for adults managing their own or a family member's medications. It is not directed to children, and we do not knowingly collect information from children under the age required by your local law.
Review and edit your medications, documents, and health profile in the app. Turn AI processing on or off in Profile > Account settings > Privacy. Manage reminder, notification, microphone, and speech-recognition permissions in the app and in iOS Settings. Manage or remove caregivers. Contact us to request access to or deletion of your information.
Rx AI helps you organize medication information and reminders and shows educational reference content. It transcribes the instructions on your own labels and documents for you to review; it does not provide medical advice, diagnosis, treatment, or dosage recommendations. Always follow your doctor, pharmacist, or care team's instructions. For urgent symptoms or emergencies, call your local emergency services.
We may update this policy. We will post the updated version with a new "Last updated" date.
Questions or requests: support.rxai@gmail.com