Testimonials From Leaders, Co-Workers, and Clients

From Leaders

“The executive team nailed it with the leadership training this year. It was what we all needed professionally and personally. I think it brought us all back to life and gave us something to look forward to implementing.”

Stephanie Panagiotides, Division Manager, Community Management Associates

"I spent Tuesday and Wednesday at leadership training and brought back a ton of valuable insight that I can’t wait to share. As a team full of leaders, this kind of knowledge is critical in how we guide our boards and communities."

Jayme Austin, Division Manager, Community Management Associates

"After attending the Division Manager Training last week, I cannot wait to implement some of the tools that we learned." 

Elysia Bonner, Division Manager, Community Management Associates

"I am pleased to let you know that you have been awarded a SPIRIT Award for your creativity and agility in bringing The Drone Challenge to our Momentum conference! Your work in preparing for Momentum and ensuring the success for this experiment was extensive and well-thought out, demonstrating your dedication to our business and customers. Bringing fun to our customers and engaging them in a new way is exactly what will keep Manhattan in its market-leading position and help us continue to grow in the future. I am proud of your contribution to our HR team and to the business. Well done!"

Kathleen Creech, Chief Human Resource Officer, Manhattan Associates

"Just wanted to send a note of thanks for the great work you’re doing with our customers and on internal initiatives. I’ve received great feedback across the board and really appreciate your efforts and results!"

Ron Lazo, Vice-President, Manhattan Associates

"I know that your role has significantly shifted this year to having an increased amount of managerial responsibilities, but no handoff from your predecessor could have anticipated how much change 2020 would bring! There are so many courses being developed all at once. Even I didn’t expect you to be managing 4 new courses in development, plus 3 courses being improved upon. You have definitely stepped up and graciously taken on this responsibility, all while improving and standardizing processes around instructional design. I’m very pleased with how the courses are coming along, and how you are managing the work, people and progress. Thank you so much for your continued efforts, they are greatly appreciated!"

Nicole Paladino, Senior Director of Customer Training & Change Management, Manhattan Associates

“One of Rob's core strategic talents is taking a line of business that has been struggling to find its identity and bringing it into its own. He took over the distance learning organization and drove it to become the de facto education delivery model for the company. He did the same for the KnowledgePass education subscription offering. These efforts drew upon his core tactical strengths of data analysis, organization, and collaboration across many functional groups within the company.” 

Jeff Fulciniti, Senior Director, Business Development and Marketing, Kronos Incorporated

“Rob is an outstanding course developer. He has the ability to analyze complex technical specifications and determine what is the most important thing that students need to learn. Rob then creates clear, concise learning materials that can be used for instructor-led and self-paced training. Rob has solid people skills and is very results oriented. Because of his great training skills and knowledge, Rob was selected for a special training project with a very complex and high-profile account. Rob handled the project and account with great success. I was so impressed with Rob's abilities that I recommended him for promotion to his next position at Kronos as Manager of Distance Learning.”

Thomas Wall, Technology Manager, Kronos Incorporated

Testimonial

“I wanted to acknowledge the voicemail from Flowers Bakeries. What a wonderful testimonial to the great work that I know you provide for all of your customers! In this instance, I realized there was an intense delivery schedule requiring coordination of equipment, people and materials to deliver a ton of training over a short period of time. Flowers invested over $100,000 into their Kronos training and it was critical that this initial roll-out went well. It's clear your efforts greatly exceeded their expectations and I am very grateful. Thanks again Rob for the great effort!”

Jane Arsham, Vice-President of Education Services, Kronos Incorporated

“Rob continually embraces change. He takes on challenging assignments that require him to use tact and think on his feet. Rob was asked to develop custom training for the State of Hawaii Department of Education for a custom software application developed for the customer. Rob met with internal Kronos people and the customer. He assessed the training required and learned a new and difficult application. He worked with the customer and field training to ensure that the custom training materials were reviewed by the client and shipped in time for the training to Hawaii. He was under very tight deadlines. He greatly improved the customer's satisfaction and remained professional under stressful situations with the customer. Kronos had a difficult customer situation, and he developed and delivered the training in Hawaii, working long days and nights preparing and training at the customer site. Rob also set-up virtual follow-up sessions to train the customer on features that were not ready when the product was shipped. The customer and project team commended him on his effort and the quality of the training materials delivery.”

Thomas Wall, Technology Manager, Kronos Incorporated (Spirit of Excellence Award citation)

From Co-Workers

"Rob is an amazing teammate and mentor. When I began as an Education Consultant at Manhattan Associates, he was a warm welcome and a calming presence. He mentored me as I onboarded rapidly on two different projects that often had me siloed, reinforcing the fundamentals of training and instructional design while also encouraging any creative solutions I had - especially when building custom client end-user training using a screen capture authoring tool.  And when I had to build a new course when I was new to supply chain? Rob was there to share knowledge and resources to support developing my industry knowledge.  He also has this collaborative style that invites everyone to participate while he gently directs the group to a high-quality outcome. He’s thoughtful but can be directive when appropriate. But I always felt valued when working with him. I still do as we continue to share ideas and drive each other to maintain current knowledge in our field!"

Lisa Peplowski, Education Architect, o9 Solutions, Inc.

"I worked with Rob at Manhattan Associates for over 7 years. We were on the same team, in different roles, but worked closely together. He has a great balance between creativity and business acumen, and that is one of the reasons he is so good at Instructional Design. He fully understands the process he is trying to teach, while also doing it in such a way that learners want to engage. I was impressed by how quickly Rob learned MANH software so he could best present it to clients in the custom training he developed. He also had varied technical skills that served our customers - whatever training development platform our customers needed, he was familiar with. Rob is a patient teacher. When I was sporadically called on to help his team, I could never remember the training development software MANH used from one project to the next. Rob was always generous with his time in teaching (and re-teaching) me. Rob is a natural leader. Even when he didn’t have a leadership title on our team, he helped guide us to the best decisions for our team and our customers. I honestly hope that one day our professional paths will cross again and Rob and I can be teammates once more."

Teisha Moseley, Education Architect, o9 Solutions, Inc.

"Thank you for going above and beyond to help the Adidas team . You're an amazing teacher who is patient, knowledgeable, and understanding . We really appreciate the time you spent working with us in order to give the best possible representation of Manhattan Associates to our client!"

Rachel Schoonheim, Project Manager, Manhattan Associates

"Thank you for your support and assistance in preparing for the Digi-Key training. There is no doubt that your help greatly improved the quality of the delivery and delighted the customer. There were several positive comments from Digi-Key about the FastTrack recording, how it looked, and the usefulness of the presentation. Your time and energy spent helping our team prepare was critical to our success. Thanks again, and I look forward to any opportunity to work with you again."

Tyler Stepanek, Consultant, Manhattan Associates

"Thanks so much for the class today, I learned a ton! Specifically, my client will waffle on making decisions (and not take ownership) and I really feel like I have more tools to help them make a decision and for me to lay things out in a much more conducive way. I also have some great insight into my own decision making personality."

Cindy Pollack Evans, Design Lead, Manhattan Associates

“When Rob commits to a project or task, you can guarantee it will be done on time, with good humor and great attention to the detail that others may overlook. Rob is a team player and provides great ideas and input to help achieve his personal goals, and the team’s, goals. His dedication to the key initiatives we worked on together, and his ability to clearly articulate the value of our service offering to all levels within our organization, and our customers, resulted in increased sales activity and awareness of our offerings. I miss working with Rob and would recommend him to any future employer.”

Natira Drayton, Senior Manager of Services Marketing, Kronos Incorporated

From Clients

"I just wanted to drop a note to say how much we appreciated Rob's training this week. Rob is awesome! I have gotten all positive feedback from the participants, and everyone is super excited to have this tool in our tool box. Thank you to all of you from all of us!"

Nancy Harris, Manager of Warehouse Systems, Genesco

"Each of our facilities is independent and works in different ways than others, so the Kronos training team had to work through those individual challenges. They were extremely successful at this aspect of the project, in fact so successful that I only had to give them a list of contacts for each of the 26 sites. The whole training process went off without a hitch. Rob did an outstanding job leading the effort."

Chad Johnson, Implementation Specialist, Flowers Bakeries

"I would just like to say how enjoyable Rob was as an instructor for your virtual sessions.  He took the time with all participants to ensure the comprehension of each subject that was presented.  I was able to understand him fully and clearly.  His presentations went smoothly with the interaction of each participant and he made these sessions much easier to enjoy. I applaud Rob for his sessions taught on line.  Thank you Rob."

Donna Beaver, Payroll  Coordinator, Barnet Dulaney Perkins Eye Center

"This was fabulous. Having us all take control of the screen was great...really kept my attention. Best session I've attended. Thanks!"

Brad Elledge , Director of Consulting , Time Controls 

Get in touch at rob@roblester.com

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