IT Supoort Information Pinter Ricoh
IT Supoort Information Pinter Ricoh
The Scan to Folder Configuration Tool is a support tool that helps customers easily set up the environment for scanning documents on the MFP and sending them to a folder on the PC. Also, this tool diagnoses problems with sending scanned documents and customers can fix them without having to ask the helpdesk.
You can print from another computer on the network using the port on the print server. The machine does not need to be connected to the network when printing.
This tool can help to resolve the following issues:
・Error messages appearing on the computer or on the printer panel display.
・Printed text is garbled or not as expected.
・Printing not matching the selected settings.
・Slow printing performance.
How can I reset the Administrator password?
A. Login to your machine with a Supervisor account and reset the Adminstrator password following the steps below.
Solution:
There are two ways to do this, using the Smart Operation Panel or Web Image Monitor. Please use whichever method is convenient for you.
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How to fix the print processor does not exist - unable to install printer.
ການເເກ້ໄຂຕີດຕັ້ງ Driver printer ບໍ່ໄດ້ ຫຼື ບໍ່ອານຸຍາໃຫ້ຕິດຕັ້ງໄດ້ເວີ ຕາມຮູບນີ້
1. Open command prompt as administrator.
1. In the Search box type: cmd or command prompt
2. Right click on the command prompt (result) and select Run as Administrator.
2. At the command prompt window, type the following command & press Enter:
Dism.exe /Online /Cleanup-Image /Restorehealth
3. Be patient until DISM repairs component store. When the operation is completed, (you should be informed that the component store corruption was repaired), give this command and press Enter:
SFC /SCANNOW
4. When SFC scan is completed, restart your computer.
5. After rebooting, try to install the printer.
The next method for resolving the "Print Editor does not exist" error is to modify the registry, as explained below.
Step 1. Stop the Print Spooler service.
1a. Press Windows + R keys to open the Run widget.
1b. Type: services.msc and press Enter.
2. Locate and right-click on the Print Spooler service and select Stop.
Step 2. Create the "Driver" key in Registry if it doesn't exist.
1a. Press Windows + R keys to load the Run dialog box.
1b.Type regedit and hit Enter to open the Registry Editor. (Click Yes in the Confirmation Prompt that appears).
2. In the Registry editor window, navigate to the key below: *
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\winprint
* Note: On a 32-bit Windows, go to this path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors
3. Now look at the right pane and check if there is a Driver key with value "winprint.dll". If the driver key exists, skip to the next method. If not, continue to the next step to create the key.
4a. To create the missing Driver key, right-click on the blank space, click on New, and then select String Value.
4b. Name the new value Driver and press Enter.
4c. Now, double-click on it and type winprint.dll at the Value data. Press OK to proceed.
7. Close the Registry editor.
8. Start the Print Spooler in Services and try to install your printer again.
The "Print Processor does not exist" error occurs when its related DLL file "'winprint.dll' ", is damaged or missing. In this case you need to restore the 'winprint.dll' file from another working computer. *
* Important: To apply the steps in this method, you must have another computer with the same operating system as the computer with the "Print processor does not exist" error.
Step 1. Copy winprint.dll from the working PC:
On the computer that is working properly, plug a USB drive and continue to the steps below:
1. Open Explorer, then navigate to the following folder:
C:\Windows\System32\spool\prtprocs\x64
2. Copy the file winprint.dll file to a USB flash drive/disk.
3. Eject the USB drive and continue to step-2 to restore the damaged print processor's DLL file.
Step 2. Replace winprint.dll on the problematic PC:
On the computer with the "Print Processor" error:
1. Plug the USB flash drive with the winprint.dll your copied from the working computer.
2. Stop the Print Spooler service (see instructions on step-1 on method-2 above)
3. Navigate to the same folder as above:
C:\Windows\System32\spool\prtprocs\x64
4. Delete the winprint.dll file if exists.
5. Copy the winprint.dll from the USB flash drive to the same folder.
6. Start the Print Spooler service.
7. Restart the computer and try to install the printer.
That's it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.
Getting the Tool
Scan to Folder Configuration Tool is a tool for Windows that creates a shared folder as the destination on the computer for scanned documents and registers the shared folder in the device address book.
Download the Scan to Folder Configuration Tool from the following link: https://support.ricoh.com/bb/html/dr_ut_e/rc3/model/stfct/stfct.htm
By following the procedures below, you will be able to send scanned documents to a specified e-mail address.
1. Configuring SMTP settings and authentication
2. Registering the destination e-mail address in Address Book
3. Sending scanned document by e-mail.
Office Print : IM 600F/SP3710SP/M300/IM2702/IM2500/IM7000/IM C2000/IM C2510/IM C4510