Roofing issue or a plumbing issue?

Things are not always as they seem. There are instances that we receive a work order from our clients for roof make safe, only to be later informed by our trade that there are no damages on the roof and that the water ingress was caused by a plumbing issue.

Here are some simple probing question guides that we can use during our first contact with the insured that can help us determine if a roofer is required or if we're looking at a potential plumbing issue.