Next Steps

1. After your video interview, you'll attend your scheduled Job Preview video call

During this call, we will further discuss the opportunities with Randstad at Whirlpool as well as provide you key details regarding your potential assignment. 

2. Your Recruiter will send you step 1 of our onboarding paperwork for you to complete   

Please be on the lookout for emails coming from rgs-whirlpoolcleveland@randstadusa.com and digital-noreply@estaff365.com. Once you complete this paperwork, we'll be able to begin our screening process in regards to your background and drug screen.

3. Complete the Call Center Environment Assessment

Please be on the lookout for an email coming from no-reply@randstadusa.com with the subject "Randstad Skill Check." This assessment will require you to listen to a consumer call, record information in a tracking system, and do some basic analysis.

4. Provide supporting documentation

To tie up the rest of the loose ends while we're awaiting your background and drug screen results, we'll need you to send the following items to by clicking this link: https://bit.ly/WPDocUpload

• 1 photo of the exterior of your residence  

• 1 photo that includes the desk/chair before training begins

• 1 photo full range photo that includes your equipment set-up with all wires connected and desk/chair in place

• Scan and send 2 forms of ID

• Proof of Education (high school diploma or GED)

• Internet Speed Test

*To ensure that you can use the necessary software without interruption, remote positions require an internet speed of 20 download and 2 upload.  You'll need to complete a speed test.  You'll have to be connected through an Ethernet cable and internet can not be supported by a satellite or a wifi provider.  Wifi is disabled from the equipment you'll be provided for this position.

5. Your Recruiter will schedule you to complete a drug screen at a facility in your local area

You'll receive and email with the facility location and instructions. It is very important that you not miss your appointment so that we can keep you moving through the hire process in a timely manner!

6. You'll receive your formal offer and verify your mailing address

If you successfully pass all screening steps and complete all onboarding documents, we'll reach out to make a formal offer. We will also verify your mailing address as well as gather any remaining or outstanding items in preparation of equipment being mailed to you if you will be working remotely.

7. You'll receive your equipment

Once you have accepted an offer for a position with us, we will mail your equipment to your home 1 week prior to your class start date if working remotely. You will receive your equipment your first day for in center positions. You will use this equipment while you are on assignment with Randstad at Whirlpool. 

You must return all equipment within 24-48 hours upon receipt of shipping label should your assignment end or you will be charged for it (label typically received within 7 business days) or to a center within 14 days.