We are recruiting for Contact Center Professionals for Whirlpool. 

About Whirlpool: Whirlpool Corporation is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

About Consumer Services: Being part of the Consumer Services division gives you a direct line to the heart of Whirlpool, which is the consumer. Being part of this team allows immeasurable growth in an atmosphere that is interactive and continuously growing. We have an amazing group of dedicated leaders who work endlessly to cultivate an engaging environment and a spirit of winning.  

About our culture: Our Consumer Services Contact Center has won awards in Customer Service and Engagement, which all starts with finding the best candidates for our organization. We pride ourselves in staying engaged with our consumers, and we know that starts with our employees. Currently, most of our Consumer Service Care Experts are working from home as we are doing our part to minimize the spread of COVID-19. Some of our employees are recruited to work from home full time, and others are recruited to start from home and then come in center once we’re all able to safely do so. Whichever role you apply for, we will always strive to make you feel as connected to your teams, and your leaders. We have specialized engagement teams who work tirelessly to promote overall wellness and inclusiveness, all while having a lot fun! 

About this role:  Whirlpool really cares about their consumers as much as they care about making quality products. As a Care Expert, you would help Whirlpool Consumers set up service for their appliances, provide basic troubleshooting, help with use and care questions like how to properly clean their range, or properly vent their dryer. Offer extended service plans and accessories when applicable, while earning commission! The goal is for consumers to have a quality experience in the most efficient way possible.

Our primary focus is our inbound calls from Consumers within the United States and Canada. Additional skills, including email and chat will be trained at a later date, based on business needs.

 This is an exciting, fast paced environment, requiring the ideal candidate to accurately document the contact in eCRM call center software while interacting with the customer. 

• Monday-Friday 8AM-6PM EST, Saturdays may be required based on department

• Must be willing to work a 40 hour schedule. Schedules may differ than the hours worked during Training. Your initial shift will be assigned during training. Shifts change once per quarter or as the business needs. 

  • From time-to-time, we are able to offer part-time schedules based on Whirlpool's call volume.