Scenario-Based Training Storyboard 

This storyboard outlines a role-play training for customer service employees on handling difficult customer interactions. I designed it using adult learning principles, scenario-based learning, and branching pathways. This asset served as the blueprint for developing the interactive module in Storyline 360. 

View Storyboard: https://docs.google.com/presentation/d/1vgd--Bqz31Mps_yaDVnUW7XS1iq-d9Gn/edit?usp=sharing&ouid=102928607331892983481&rtpof=true&sd=true