Team Management & Design Ops

I was a Design Manager at Glints for one and a half years: my team involved 8 talented members who came from greater Southeast Asia. The key responsibilities as a design manager were team management, design ops and also supported as a project leader for cross-team products and help to enhance key product performance. The cross platform products my team responsible for were: talent App, talent web, employer website and content management system. Led creating and maintaining design system that improved 30% work efficiency and accelerate storybook revamping.

8 direct reports:

3 senior, 3 middle-level and 1 junior product designers
1 UX writer
Team members come from 5 countries
Remote work team

Team Management

Keep good E-NPS (employee NPS) feedback for twice in row by:

Team building and hiring the level A players
Quarterly team OKR setting and review
Quarterly team retro (ORID framework in Fig. 1 and UX maturity in Fig. 2)
Team meeting cadence setting: monthly all hands, weekly work status update
Team mission statement creating
UX maturity enhancement plan
Team bonding activities

Fig. 1 Use ORID framework for team retro quarterly

Fig. 2 Evaluate UX maturity of team to understand health condition of our team from team members' mind

People Management

Individual development plan for 8 team members
- 7 product designers
- 1 UX writer
Performance review
- Made 1 promotion and 2 salary promotion base on company guideline
Performance improvement plan
Weekly 1:1 meeting with team members
Onboarding new Design Team member with 2-week plan and template (And turn on calendar indication by country, Fig. 3)

Fig.3 Calendar indications of holiday base on 5 countries of my team members

Design Ops

7 work processes building and iteration among 3 aspects
- Product design
  - Product design (Fig. 4)
  - Usability testing and help 30% increase of App sign-in/ up rate
  - Design review
  - Product design JIRA work process
- UX writing process across 3 functions (Fig. 5)
  - UX writing process
  - UX writing JIRA work process
- Product health monitor for unifying 4 product feedback sources
  - Product CSAT
  - Customer service feedback
  - App rating
  - User testing issues
Usability test training for 3 product squad teams (product designers, product manager and developers)
Design review template
Design criteria setting
Design delivery setting
UCD introduction to company wide
Work tool leverage in 3 dimensions (design, research, product tracking)

Fig. 4 Product design process with 4 functions involved

Fig. 5 UX writing process with 3 functions involve and JIRA workflow

Design System

Improving 30% work efficiency and reduce communication efforts across product platforms and functions by:

Led the design system website building (Fig. 6) and library documentation
Organised project planning, cross-team collaboration and resource arrangement (partnered with Creative Team and Share Service Team)
Retitled atomic structure to help designers and developers understand easier (from chemistry terms to plain words)
Led the semantic color and design token building

Read

Fig. 6 Glints design system website

Product Health Tracking

Unified all 2C and 2B product feedbacks into one checklist that cover feedback from UT, CS, CSAT, App review
Led weekly CSAT tracking with Research Team (Fig. 7)
Organized product feedback improvement meeting with 5 functions (CS Team, Product managers, Design Team, Share Service Team, Content Team)

Fig. 7 Example of product CSAT on web platform

Cross-team Project Leader

Vietnam App launch, iOS App launch

Project plan creating and resource arrangement for cross-functional team (product squads, Operation department, Marketing Team, Share Service Team)
Project status tracking and feedback collecting
Facilitated stakeholder meeting for goal alignment and milestone check (Fig. 8)

Fig. 8 Stakeholder alignment meeting

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