8:30 - 9:00 Registration

9:00 - 10:30 Thematic Track - Quality Aspects in Process Improvement and Assessment

                  • Do we rework? A path to manage one of the primary cause of uncertainty in software industry

Giuseppe Satriani and Imanol Urretavizcaya

                  • Studying Continual Service Improvement and Monitoring the Quality of ITSM

Marko Jantti and Sanna Heikkinen

                  • Strategies for Developing Process Reference Models: An Analysis of Selected Cases from the Product Development and Management Domain Fritz Stallinger

10:30 - 11:00 Coffee Break & Networking

11:00 - 12:30 Keynote Speaker

Vector Consulting - Christof Ebert

Dr. Christof Ebert is managing director at Vector Consulting Services. He supports clients around the world to improve product strategy and product development and to manage organizational changes. Prior to that, he had senior management positions for twelve years with a global IT market leader. A member of several industry advisory boards, he is a professor at the University of Stuttgart and at the Sorbonne in Paris. Many Fortune 100 companies have already used his competence to improve their performance and competitiveness. His books on requirements engineering and global software engineering serve as industry references worldwide. Follow Christof on Twitter: @ChristofEbert

Speach: Scaling Agile for Critical Systems

Agile development is mandatory to remain flexible and value-oriented at the same time. Although most projects claim usage of agile methods, empirical research shows that a majority sees is rather as a move towards anything goes. Agile practices must be scaled to specific environments such as team set-up, business-risk and quality requirements such as safety. Especially distributed teams face severe difficulties with agile techniques due to distance in time and location. Our research provides results from an empirical field study on distributed development with agile practices. The benchmark covers some thirty companies from different regions and industries worldwide. It looks towards how agile methods can be scaled for global teams and distributed development. We found that successful agile adoption needs tailoring, rather than predefined complex frameworks. Lessons learned are provided to facilitate transfer to other settings.

12:30 - 14:00 Lunch

14:00 - 15:30 Invited Speakers

Proceso Social - Domingo Gaitero

Gaitero is a computer scientist. He has been in the IT sector for more than 30 years, where he identified and involved himself with Software Quality from very early on. He has collaborated in the implementation of SQA of the Beijing, Vancouver and London Olympic Games and is the author of several books, including the Metrica v3 methodology, of which he was one of its creators.

Three years ago, Domingo founded “Proceso Social”, a startup that belongs to the international group “Baltar Consultores Asociados” (BCA), where he has developed services for SMEs, merging coaching with Lean IT through a project called ITAQA, with which he has helped several SMEs to design and implement management systems in just two months, as well as implementing information security and compliance management in them, and obtaining formal certifications as a result of this process.

He is TEDx Speaker and teaches at the IE Bussiness School. Weekly, Domingo writes in "the Sunday Logbook" ( and is an Executive Coach certified by the ICF.

He has a hectic life where besides educating and enjoying his two children, he practices magic, is a prototype of Runner, plays football, and maintains above all his great passion: cinema; through his Blog "Tapitas de cine", being an expert in the Star Wars universe.

Thanks to the latter, he collaborates with several associations to help research of diseases that affect children through the “501st Legion” and participates in training events to technologically recycle adults teaching agility with Star Wars Lego.

Speech: Sevenweeks, a different model for implementing Quality Systems

AENOR - Carlos Manuel Fernández Sánchez. CISA, CISM, MBA.

Computer Engineer from the Polytechnic University of Madrid (UPM). MBA DEA-Diploma in Advanced Studies in Computer Science from the Pontifical University of Salamanca in Madrid (UPSAM). Diploma in Business Administration at CEPADE-UPM. CISA and CISM by ISACA.

With over 40 years of experience in the ICT sector in Spain, Europe and America. (In organizations: BBVA-GISA, Ministry of Defense-Navy, T & G Ibérica, Citicorp / Citibank, Microsoft Ibérica, Business Software Alliance and AENOR).

Since 2017: Strategic IT Advisor in AENOR, from 2004 to 2016: Manager of ICT certifications in AENOR (Spain, Europe and Latin America, more than 600 public / private organizations audited).

He has been and is: Associate Professor at the Universities (Masters and Degree) in Spain and Latin America: UPSAM, International University of La Rioja (UNIR), UPM- Polytechnic University of Madrid, Autonomous University of Madrid (UAM), Sergio Arboleda University (Colombia-Spain), USAC (CHILE), UNESCO-CREI, etc.

Trustee of the Free Software R & D Foundation (Spain-Granada). Director of the Professional College of Computer Engineers of Madrid (CPIICM). Founder of the Association of Computer Auditors of Spain -ASIA- Chapter ISACA Madrid. Member of the European Association of CIOs (CIONET). IDC Executive Partner. Honorary Member of AFSM (Association Directors of IT Services).

Author of IT Governance Books, Management and Audit of ICT with AENOR -Ediciones, Díaz de Santos, etc.

International lecturer in Universities and Business Schools-Masters

AENOR - Boris Delgado Riss. CISA, CISM.

Engineer in Computer Science – UPSAM Universisty, Master in Security and Computer Auditing. UPM University. CISA and CISM Certifications by ISACA. Certificate in ITIL.

Since 1999, he has performed his professional career in the areas of software and information security consulting.

From 2007 until 2016 he has worked as IT Certification Coordinator as well as Lead Auditor in IT and researcher in AENOR (Development, Research and Certification).

Currently, he is the IT Certification Manager of AENOR.

Since 2013 until current date, Associate Teacher in the Master of Security and Auditing of UNIR University, UAH (Alcala de Henares University), UCLM (Castilla-La Mancha University), CRUE-UNIA. Speaker of IT Masters in different universities in Spain.

Author of IT Services and IT Security Books and Audit with AENOR –Ediciones, etc.

Member of the Professional College of Computer Engineers of Madrid.

Member of ISACA

Speech: Digital Ecosystem with ISO Standards

Bip - Ariel Lunardello

Lunardello is Associate Director at Bip. He is MSc in Computer Science and is certified as CGEIT lead auditor from ISACA for ISO 27001 y 22301.

He has in his hands more than 20 years of experience in Consulting, combining a technical and management profile, developed in multinationals working for large clients. He is an expert on strategic approaches to evolution and technological transformation Due Diligence as well as on merging processes for business integration. He has led and coordinated multinational projects (working in different countries) and the creation and implementation of new methodologies and business lines.

He has developed his experience in the areas of Technology Evolution Strategy and Roadmap, IT Infrastructure Design, IT Service Management, IT Transformation, CRM, Cloud Computing and Information Security Management. He has also focused on the design, implementation and optimization of IT Governance processes, as well as on development quality assurance.

As Associate Director at Bip he has participated as an expert in the approach and implementation of Digital Transformation and IT Efficiency initiatives. Additionally, he worked for Indra as Director of Technological Consulting Unit; for Capgemini Ernst & Young as the vice president; and for Andersen Consulting as a Senior Manager.

Speech: Integral Vision of IT Quality and Efficiency

This talk shares the point of view and experience in the optimization of the SW life cycle. The current trend of automation and agility in the development and implementation of SW Products impacts the Efficiency, Quality and Safety models that optimize SW development processes. It is necessary to find the balance between the assurance and control of the development activities and the dynamic needs of the business, which every day requires more flexibility.

15:30 - 16:00 Coffee break & Networking

16:00 - 17:30 Quality Aspects in Model-Driven Engineering & Software Maintenance

                    • Concern Metrics for Modularity-Oriented Modernizations

Raphael Honda, Bruno Santos, Daniel San Martin, Guisella Angulo and Valter Camargo

                    • A family of Domain-Specific Languages for Integrated Modular Avionics

Ricardo Alves, Vasco Amaral and João Cintra

                    • ProFit – Strategies to perform dynamic analysis from software systems

Antonio García de la Barrera Amo, Maria Ángeles Moraga, Macario Polo and Ignacio García Rodríguez de Guzmán

                    • Code smells survival analysis in web apps

Americo Rio and Fernando Brito E Abreu

17:30 - Closure