Promtify: AI Photo Prompt • Platform inc • Effective Date: September 20, 2026
Thank you for using Promtify: AI Photo Prompt ("App"), developed by Platform inc. This Refund Policy explains how refund requests and subscription cancellations are processed for purchases made via Google Play In-App Billing.
All digital purchases and subscriptions within Promtify are processed exclusively by Google LLC through the Google Play Store. Platform inc does not directly collect, store, or process your credit card, debit card, or payment details. Consequently, refunds are primarily handled in accordance with the official Google Play Refund Policies.
Google Play Self-Service Refund:
If less than 48 hours have passed since your purchase or subscription transaction, you can request a refund directly from Google Play:
Visit the Google Play order history page: https://play.google.com/store/account/orderhistory.
Find the order you want to return.
Select Request a refund or Report a problem.
Complete the form and indicate that you'd like a refund.
Google typically provides a refund decision within 1 business day (up to 4 business days).
Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours prior to renewal.
No Partial / Prorated Refunds: Per Google Play policy, cancelling a recurring subscription does not generate a prorated refund for remaining unused days in your current billing cycle.
Uninterrupted Access: When you cancel, your premium benefits and ad-free access remain active until the end of the current prepaid billing period. Future recurring charges will be halted.
How to Cancel: Open the Google Play Store → Tap your Profile icon → Payments & subscriptions → Subscriptions → Select Promtify → Tap Cancel subscription.
Our payment processing, subscription verification, and app security are supported by official third-party systems:
Google Play Services
Handles secure transaction processing, purchase token validation, and account entitlement verification.
Google Play Terms: https://play.google.com/intl/en_us/about/play-terms/
Firebase (by Google)
Provides crash diagnostic tracking to ensure payment interfaces and app features function reliably without bugs.
Firebase Privacy: https://firebase.google.com/support/privacy
If you experience accidental duplicate charges or technical issues restoring your purchased subscription after 48 hours, our developer support team is happy to assist. Please email us with:
Your Google Play Order Number (typically begins with GPA.xxxx-xxxx-xxxx-xxxxx);
The date of the transaction;
A brief description of the issue.
Contact Email: rajparasanjay0095@gmail.com
© 2026 Platform inc • Promtify: AI Photo Prompt • All Rights Reserved.