Privacy Policy version v1: CitizenONE
Last Updated: 02/jan/ 2026
CitizenONE ("we," "our," or "us," referring to the App and its developer) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Geographic Scope: This App is currently designed for and available to citizens and residents of India only. By using this App, you confirm that you are located in India.
We collect:
Email Address
Display Name / Username
Optional profile information
GPS coordinates
Location data when the app is in use or when the user explicitly enables location sharing for an alert or safety feature.
Location history tied to alerts
Reverse-geocoded address
1.3 Camera and Media
Videos you record
Video metadata
Camera access (required for scanning merchant QR codes names ), capturing and adding screenshots
1.4 Device Information
Device identifiers
Device model & OS
App usage data
FCM token
1.5 User-Generated Content
Safety alerts
Comments
Messages
Shared locations
2. How We Use Your Information
Displaying alerts on the map
Sending nearby safety alert notifications
Real-time location sharing
Messaging and communication
Managing trusted contacts
Personalizing app experience
Distance calculations
Filtering alerts
Location-based notifications
Content moderation
Preventing abuse
Basic account integrity checks to prevent spam, fake accounts, and misuse of the platform
Emergency response (where applicable)
Push notifications
Messages
Updates
Support responses
2.5 Community Incentives and Rewards future implementation
We use data related to user activity, including verified reports of assistance, successful lost item returns, and accurate
content submissions, to calculate internal SafePoints and reputation scores for the purpose of recognizing helpful community members.
SafePoints are a gamification feature with no monetary value and cannot be redeemed for any goods, services, or financial benefit.
3. Third-Party Services
Used for:
Authentication
Firestore Database
Firebase Storage
FCM notifications
Firebase Analytics
Firebase Privacy Policy:
https://firebase.google.com/support/privacy
Google Maps
Google Sign-In
Google Play Services
Google Privacy Policy:
https://policies.google.com/privacy
Geolocator plugin
Geocoding APIs
4. Data Sharing & Disclosure
Visible to others:
Username
Safety alerts
Comments
Visible to trusted contacts:
Real-time location (if enabled)
Direct messages
Network status
4.3 We Do NOT Sell Your Data
We never sell or rent personal data.
We may disclose data to:
Law enforcement
Government agencies
Legal processes
Emergency situations
5. Data Retention
We retain:
Account data → until account deletion
Alerts → indefinitely (may be anonymized)
Location history → tied to alerts
Messages → until deleted
Videos → linked to alerts
Upon a verified request for account termination, all personal data associated with the account will be deleted within 30 days, except for data that must be legally retained (e.g., for regulatory compliance or fraud prevention) or public content that is permanently anonymized to maintain community integrity (e.g., public safety alerts and associated videos, which are detached from the user's identity).
Access your data
Edit profile
Request account deletion
Disable location permission
Stop location sharing
Disable background location
Disable push notifications
Configure alert types
Revoke camera permission
Delete videos by deleting alerts
We use:
Firebase Security Rules
Secure authentication
Regular updates
But no system is 100% secure.
Not for children under 13.
If data is collected from a child, contact us for removal.
CitizenONE serves Indian users only.
Stored on Google Cloud/Firebase infrastructure.
Handled with enhanced protection.
We may update this policy and notify you through:
App updates
In-app notice
Updated “Last Updated” date
11. Privacy Rights for Indian Users
Right to information
Right to access
Right to correction
Right to data portability
Right to erasure
Right to withdraw consent
Right to grievance redressal
11.2 Grievance Officer
Grievance Officer: kundanala sree kalyan
Email: grievance@ascendme.in
Response Time: Acknowledgment within 24–72 hours; resolution within 7–30 days.
Critical data processed per Indian regulations.
CitizenONE fully uses Google Firebase infrastructure.
Google manages:
Data centers
Storage
Firestore
Authentication
Security compliance
13. Contact Us
Email (Privacy): privacy@ascendme.in
Email (Support): support@ascendme.in
Email (Grievance Officer): grievance@ascendme.in
Registered Address (India):
Proprietor: kundanala sree kalyan
45-142/23-3A
Kurnool, Andhra Pradesh, 518003
India
We respond within 30 days as per IT Rules.
By using the App, you agree to this Privacy Policy.
Jurisdiction: Kurnool, India.