We work with GrubHub, DoorDash and UberEats.
Tap “Confirm” on the tablet to accept an order. If the order is not confirmed within a few minutes, we will receive call from the platform for confirming.
If for some reason the order didn't pop up on the app but we got the email and they call for confirming, then you have to check the emails and tell them the confirmation code.
If you do not confirm the order within 5 minutes, it may be canceled automatically. So, keep an eye on the tablets for delivery during your shift.
Sometimes the delivery defaults to a certain time for prep time. If you are NOT busy, manually change the time to 10min. That way if you make the bowl a driver is assigned immediately and the food is not sitting out just waiting for a driver.
Write customer name near the lower center of bag with marker (this is important as you will fold the top of the bag over so do not write the name on the top of bag)
Make a bowl, carefully read the details of the order, pay attention to the customer's notes
Sauces. Check if the customer has chosen to put the sauce in a bowl or on the side. For "sauce on the side" fill 1 oz sauce containers. Remember: for regular size put 1 cup of each sauce, for large size - 2 cups of each sauce
Check a package for: Bowls, Sides, Sauces, Drinks, Chopstick, Napkins, Postcard
Edamame, Pickled Cucumbers (¼ liquid) and Spicy Cabbage - 7 oz, use a square plastic container
Seaweed Salad - fill a plastic 5 oz cup
Bang Bang Shrimp always come covered with sauce
Bowls of RICE should be completely filled
Use a company Credit Card to buy WF items if needed
If you see in order avocado twice it means they were charged for it twice. So, give them twice the avocado - ie -the whole avocado
Fold the bag so as to hide the black logo and close the bag with the Poke Sticker
Put the packaged orders next to the cashier register on the service line until a courier comes to pick up
Tap “Ready for pickup” on the tablet
Warm bowls / sides. If the order has warm items (bowls of meat, bang bang shrimp, chicken wings) put the package on the surface next to the tablet, do not put it in the cooler
Poke Bowls / cold sides. If the order includes only fish, or the cold sides (edamame, pickled cucumbers, etc.) put it in the cooler until the courier arrives
Double check the customer's name before sending it to the courier