April 2026

     PRIVACY POLICY

for Phoenix Hedgehog Rescue

1. Introduction

This privacy policy applies between you and Phoenix Hedgehog Rescue.  Phoenix Hedgehog Rescue takes the privacy of your information very seriously.  This privacy policy applies to our use of any and all Data collected by us or given to us by you or third parties.

Please read this privacy policy carefully. 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Phoenix Hedgehog Rescue is a wildlife rescue organisation dedicated to the care, rehabilitation and release of hedgehogs.

Contact details:
Email: phoenixhedgehogrescue@outlook.com
Telephone: 07827 035296
Address: Hughenden House, Market Lane, Walpole St Andrew, Wisbech, Norfolk.PE14 7LR

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Contact information: name, email address, phone number, postal address

• Enquiry information: details you provide when contacting us about hedgehogs, volunteering, donations or general enquiries

• Volunteer information: availability, skills, emergency contact details

• Donation records: donor name, contact details and donation amounts (we do not store full card details)

• Website information: basic technical data such as IP address, browser type and cookies (if applicable)

We do not knowingly collect personal data from children without the consent of a parent or guardian.

4. How We Use Your Information

We use personal data only when necessary and for legitimate purposes, including:

• Responding to enquiries and requests for help

• Coordinating hedgehog rescues and releases

• Managing volunteers and foster carers

• Processing and acknowledging donations

• Complying with legal or regulatory obligations

• Improving our services and communications

We will not use your data for purposes that are incompatible with those listed above.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have clearly agreed to us using your data

• Legitimate interests – to operate and manage the rescue effectively

• Legal obligation – where we are required to keep records by law

• Contract – where processing is necessary to fulfil an agreement (e.g. volunteer roles)

6. Sharing Your Information

We do not sell or trade personal data.

• This privacy policy applies only to the actions of Phoenix Hedgehog Rescue and users.  It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

• For purposes of the applicable Data Protection Laws, Phoenix Hedgehog Rescue is the "data controller". This means that Phoenix Hedgehog Rescue determines the purposes for which, and the manner in which, your Data is processed. 

• We may share your Data with the following groups of people for the following reasons: 

• our employees, agents and/or professional advisors - To make contact regarding sick or injured hedgehogs, or to provide advice and guidance. 

• With veterinary practices involved in treating hedgehogs

• With payment processors for donations

• With legal or regulatory authorities if required by law

in each case, in accordance with this privacy policy.  Any third parties we use are required to handle your data securely and lawfully.

7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure storage of paper and electronic records

• Restricted access to personal information

• Regular review of data handling practices

Despite these measures, no system can be completely secure, and we cannot guarantee absolute security.

8. Data Retention

• Phoenix Hedgehog Rescue will collect your Data in several ways, for example: 

• When you contact us through the Website, by telephone, post, e-mail or through any other means. 

• When you complete surveys that we use for research purposes (although you are not obliged to respond to them)

• When you enter a competition or promotion through a social media channel. 

• When you make payments to us, through this Website or otherwise. 

• When you elect to receive marketing communications from us. 

• When you use our services. 

in each case, in accordance with this privacy policy. 

We keep personal data only for as long as necessary:

• Enquiries: retained for a reasonable period after resolution

• Volunteer records: retained while active and for a limited time afterwards

• Donation records: retained in line with legal and financial requirements

When data is no longer needed, it is securely deleted or destroyed.

9. Keeping Data secure 

• We will use technical and organisational measures to safeguard your Data, for example: 

• Access to your account is controlled by a password and a username that is unique to you. 

• We store your Data on secure servers. 

• Data stored on paper or other media will be secured in a locked area when not in use.

10. Your Rights 

You have the following rights in relation to your Data: 

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 

• Right to erase - the right to request that we delete or remove your Data from our systems. 

• Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. 

• Right to data portability - the right to request that we move, copy or transfer your Data. 

• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 

• To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: phoenixhedgehogrescue@outlook.com

• If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/ . 

• It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

11. Cookies and Website Use

If we operate a website, cookies may be used to improve functionality and user experience. You can control cookies through your browser settings.

Further details can be provided in a separate Cookie Policy if required.

12. Changes to This Policy

• Phoenix Hedgehog Rescue reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be made available to you.  Once read you are deemed to have accepted the terms of the privacy policy. (This may also be available on a future website). 

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Phoenix Hedgehog Rescue. phoenixhedgehogrescue@outlook.com

Date adopted:

This privacy policy was adopted in April 2026 and will be reviewed every 2 years.