Disclaimer

Alright, l'm obviously not a lawyer, but let's get the basics out of the way.

The use of my Technical Support Services

• I reserve the right to refuse to provide technical support or services to anyone, for any reason that I deem necessary.

• While I'll typically be able to provide an quote as to the cost of resolving for a technical problem based on the information I've been given about said technical problem, I reserve the right to change this estimated quote. As some technical problems may rise in cost to resolve based on unforeseen complications, including additional tools, parts and time, it would be impossible for me to predict the cost of a job with 100% accuracy. I will typically contact you before this occurs to advise you of your options.

• While I'll typically be able to provide an estimate as to how long it will take to reach a resolution for a technical problem, I reserve the right to change this estimate without prior notice or warning. As some technical problems may throw me for a loop, require additional tools and parts, or may have a number of possible causes, it is impossible for me to accurately predict the exact timeframe of a job with 100% accuracy. I will typically contact you before this occurs in order to advise you of your options.

• I reserve the right to determine whatever technical problems are considered "unsupported" underneath the technical support and services that I provide, in which case I have no obligation to provide technical support or services. 

  • If a unsupported service or product inhibits my ability to resolve a technical problem that is, in fact, supported, the decision as to whether or not to bypass, disable or otherwise affect the unsupported service or product in an effort to complete the job is at my discretion. In such cases, I will typically attempt to contact you in order to advise you of the details and what options are available to you.

  • Should I unknowingly affect the use of any unsupported service or product while attempting to resolve a technical problem that is, in fact, supported, I cannot be held liable for any damages, emotional distress, or other difficulties that come as a result. If there is a particular service or product that you would like me to avoid making changes to during a job, you need to disclose that to me beforehand.

The use of my Technical Support Site

• I hold no liability if the procedures in the knowledge base located on this website are used improperly, carelessly, or are manipulated in any way. The procedures in the knowledge base located on this website assume that common sense has been used and that due diligence has been followed. For example, in the case of following the instructions as shown on the knowledge base for No Internet Service, ensuring that you subscribe for your Internet service through an Internet Service Provider (ISP) would be considered common sense.

• I also hold no liability if the procedures in the knowledge base located on this website are used with malicious intent. The procedures in the knowledge base located on this website are there to be used in a positive and overall beneficial way, but knowledge can be abused by the people using said knowledge. For example, it's not my responsibility if the teenager down the road from you read a page in my Knowledge Base and then changed your WIFI password on you.

• The knowledge base will be edited and added to over time as I learn myself. If you have some information that you'd like added to the knowledge base, feel free to e-mail me at peter.joshua.ricci@gmail.com and include the words "Knowledge Base" in the subject line.  Additional information that is e-mailed to me may or may not be added to the knowledge base at my discretion, usually based off of viability or relevance. 

Privacy and Security of your Data 

I'll be completely honest here - beyond the importance that it poses to you, I do not care, nor do I want, your personal data or information. It usually poses little-to-no use to me, and takes up too much space to store when I really don't need to have it as it poses no benefit to me. 

When I'm working on a technical problem and you've requested that your data be saved, backing up said data to either a external drive or other form of media will be one of if not the first thing I do with the exception being if I'm unable to back up that information at the time.  Once the technical problem is dealt with, I will also typically return the backed-up data to you and erase any copies. This is to ensure your privacy and security.

This, however, works both ways - please don't request service and then ask me any amount of time after I resolve your problem if I still have a copy of your data. I will pretty much guarantee that I don't have that data, because it's of no personal use to me and I need the storage space to store other things.