An IT Support professional who has spent the last three years in the telecommunications industry, I actively endeavor to provide the absolute best Quality of Service possible while addressing and resolving the technical issues of every client that I encounter. I'm also studying as a apprentice in order to become a certified Network and Hardware Technician. 

As a Tier-1 Technical Support Specialist for DependableIT, I've been able to successfully troubleshoot and resolve a plethora of technical issues for clients, whether it be over the phone or via live chat, specializing in troubleshooting internet connection issues over a hybrid fibre-coaxial network making use of a dynamic DHCP. I've acquired experience in troubleshooting more specialized services, as well, such as Voice Over IP (VoIP) and MoCA networks used with the TiVo © whole-home DVR solution. 

As a Service Level Analyst, I've gained even more knowledge when it comes to data analysis and breakdown. I am proficient in utilizing Microsoft Office and especially Microsoft Excel, from basic lookup formulas and data validation to conditional formatting and pivot tables, in order to showcase and explain data in Checkpoints and Dashboards for visual management.

I genuinely enjoy broadening my knowledge of technology and then using that knowledge to help others make technology work for them.  In order to view my full résumé, click here