Frequently Asked Questions
Frequently Asked Questions
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Q: What types of pets do you care for?
A: Dogs, cats, bunnies, and lizards. No venomous reptiles.
Q: What types of pets do you care for?
A: Dogs, cats, bunnies, and lizards. No venomous reptiles.
Q: Where do you offer services?
A: Doral, Westchester, Cutler Bay, Palmetto Bay, and some parts of Kendall. See the Service Area map for service areas.
Q: Where do you offer services?
A: Doral, Westchester, Cutler Bay, Palmetto Bay, and some parts of Kendall. See the Service Area map for service areas.
Q: Do you travel outside your service area?
Q: Do you travel outside your service area?
A: I may accept out-of-area requests up to 20 miles beyond my core area, depending on my schedule and availability.
Out-of-area requests will incur a $10–$20/day travel fee, depending on distance.
A: I may accept out-of-area requests up to 20 miles beyond my core area, depending on my schedule and availability.
Out-of-area requests will incur a $10–$20/day travel fee, depending on distance.
This fee helps cover fuel and time so I can continue providing consistent, high-quality care to all clients.
This fee helps cover fuel and time so I can continue providing consistent, high-quality care to all clients.
Q: Are overnight stays available?
A: Yes, either as a separate service or as a combo package of $90/day for up to 2 pets. You can always add more pets for an additional fee.
Q: Are overnight stays available?
A: Yes, either as a separate service or as a combo package of $90/day for up to 2 pets. You can always add more pets for an additional fee.
Q: What if my pet needs special care?
A: Add the Special Needs Add-On for $10–15/day to cover medication, post-op, senior pets, etc.
Q: What if my pet needs special care?
A: Add the Special Needs Add-On for $10–15/day to cover medication, post-op, senior pets, etc.
Q: Do you board pets or offer grooming?
A: No, I provide in-home care only. No boarding, grooming, or bathing services.
Q: Do you board pets or offer grooming?
A: No, I provide in-home care only. No boarding, grooming, or bathing services.
Q: Do you offer refunds?
A: Not after the start date. Cancel 48 hours before (or 7 days before holidays) for a partial refund.
Q: Do you offer refunds?
A: Not after the start date. Cancel 48 hours before (or 7 days before holidays) for a partial refund.
Q: Is my ID required?
A: Yes, for first-time clients only. ID is securely stored and deleted after service.
Q: Is my ID required?
A: Yes, for first-time clients only. ID is securely stored and deleted after service.
Q: How do I get the Referral Discount?
A: Refer a new client who books & pays, and you get $25 off your next booking. No limit.
Q: How do I get the Referral Discount?
A: Refer a new client who books & pays, and you get $25 off your next booking. No limit.
Q: I was a client of yours before you opened up your LLC. Do I get discounts?
Q: I was a client of yours before you opened up your LLC. Do I get discounts?
A: YES! As a thank you reward for your support all these years, I will give you a grandfathered booking rate! The referral and loyalty discount still count, too.
A: YES! As a thank you reward for your support all these years, I will give you a grandfathered booking rate! The referral and loyalty discount still count, too.
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