Cancellation & Refund Policy

We understand that plans can change — and we're happy to work with you whenever possible. However, to ensure fairness and protect our time and availability, the following policies apply:

Standard Bookings

• Cancel at least 48 hours before your scheduled start date to receive a full refund.

• Cancellations made less than 48 hours before the start date are non-refundable.
  
  

Holiday Bookings

• 7-day notice is required for cancellations during periods of major holidays (e.g., Thanksgiving, Christmas, New Year's, major long weekends).

• Cancellations made within 7 days of a holiday booking are non-refundable.
  
  

After Service Begins

• Once your service has started, no refunds will be given — even if your plans change or you return early.
  
  

What’s Non-Refundable?

• Add-ons (like Overnight Stay or Special Needs)

• Travel fees

• Partially completed bookings

• Late cancellations or no-shows