At OVICO, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your data when you use the OVICO SuperApp ("the App"). Please read this policy carefully. By using the App, you consent to the practices outlined here.
We collect the following types of data to provide and improve our services:
1.1 Personal Information
Full Name
Email Address
Phone Number
Profile Picture
1.2 Payment Information
Billing details, including saved payment methods (processed securely by third-party payment providers).
1.3 Location Data
Real-time location, used for ride requests, deliveries, and service bookings.
1.4 Device and Usage Data
Device information (e.g., model, operating system, unique device IDs).
Log data, including IP address and app interaction data.
1.5 Service-Specific Data
Preferences and search history for tailored recommendations.
Order and booking history.
We use your data for the following purposes:
To provide services such as rides, products, deliveries, or service bookings.
To process transactions and ensure secure payments.
To improve app functionality and personalize user experiences.
To communicate with you regarding account updates, promotions, or service issues.
To ensure safety, prevent fraud, and comply with legal obligations.
We share your data only as necessary and in accordance with this policy:
3.1 With Service Providers
Drivers and Sellers: Location and booking details to fulfill your requests.
Third-Party Partners: Payment processors and mapping services.
3.2 Legal and Compliance Obligations
With regulatory authorities or law enforcement if required by law.
We take the following measures to protect your data:
Encryption: All sensitive data is encrypted during transmission and storage.
Access Controls: Only authorized personnel can access your data.
Regular Audits: We regularly assess our systems for potential vulnerabilities.
While we strive to protect your data, no security measures are foolproof.
You have the following rights regarding your personal data:
Access: View the data we store about you.
Correction: Update or correct inaccurate information.
Deletion: Request removal of your data (see our Data Deletion Policy).
Opt-Out: Decline promotional communications or data collection for analytics.
We retain your data only for as long as necessary:
To provide services.
To comply with legal obligations.
To resolve disputes or enforce agreements.
We may update this policy periodically. Changes will be communicated via the App or email, and continued use constitutes acceptance.
If you have questions about this Privacy Policy, contact us at:
Email: hello@ovicoapp.com
Address: 218 Meynard Avenue, Melville, Port Shepstone