Need help with the Caring Mother app? Questions, bug reports and feature ideas are welcome. We read every message.
Email: pavlo.buslowski@gmail.com
We usually reply within 2 business days. To help us solve the problem faster, please include:
your device model and iOS or Android version;
the app version;
a short description of the problem and, if possible, a screenshot.
Please do not send passwords or your child's health records by email.
Do I need to create an account?
No. The app creates an anonymous account automatically, so you can start tracking right away. You can sign in later (Sign in with Apple, Google or email) to keep your data safe and use it on another device.
I changed my phone. How do I get my data back?
Sign in on the new device with the same account you used before. Data from an anonymous account cannot be transferred if the old device or app session is lost, so we recommend signing in.
How do I export my records?
You can export your event history from the app as a CSV or PDF file, for example to share it with your pediatrician.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel a subscription. For refunds, contact Apple (reportaproblem.apple.com) or Google Play. See Subscription Terms.
How do I delete my account and data?
In the app, open Settings → Delete account, or email us. Details: Delete Account & Data.
Does the app give medical advice?
No. Caring Mother is a tracking tool and does not replace a doctor. If you are worried about your baby's health, contact your pediatrician or emergency services. See Medical Disclaimer.
Developer: Buslovskyi Pavlo, trading as OBRIY soft, Brovary, Ukraine.