exchange verbal information regarding work task with colleague
exchange verbal information regarding work task with supervisor
request verbal clarification of work task from supervisor
request information from external customer using the telephone
request information from external customer using email.
common automotive technical terms and their application to an automotive workplace
active listening and questioning techniques
verbal communication techniques
collaborative and inclusive techniques for interacting with others, including techniques appropriate to differing ages, cultural backgrounds and special needs
workplace forms and documents in electronic or hard copy
JSA
Job Cards
types of non-verbal communication techniques, including:
visual gestures and sign language
body language
signage
workplace procedures and requirements relating to:
workplace document style, format and layout
use of communication systems, including email, telephone, intercom and social media
reporting
types of communication devices in automotive workplaces
operating features of communication devices, including:
computers and tablets with email
intercoms and two-way radios
telephone systems, including mobile phones.