NMIS ICT is pleased to offer the following IT Service Catalog. This catalog is designed to provide a comprehensive look at the available technology-related services, while offering the necessary level of detail to help NMIS make informed choices and find the right IT services to meet their current and future needs.

NMIS ICT is rapidly transforming its services to provide new and strategic capabilities to customers. As such, the IT Service Catalog will be updated on a regular basis as the needs of the agency and the demand for such services increase.

We welcome your feedback on the services described in this catalog, and we look forward to providing high quality, innovative technology services to help support the achievement of business goals and objectives.

provides help desk functions and acts as the first line of contact to address any service related issues.

The ICT Service Desk mission is to:

1. Provide first contact resolution via telephone and email to effectively troubleshoot, analyze, diagnose, and resolve hardware, software, user-error, and network problems.

2. Keep clients informed of enterprise activities that may impact individual productivity. This includes maintenance, outages, etc.

3. Monitor service level activities, escalating problems to the proper persons as identified in Service Level Agreements.