The NMIS IT catalog, also known as an IT service catalog, is a comprehensive listing of information technology (IT) services that NMIS ICT provides to its users or clients. The catalog serves as a centralized and organized repository of available IT services, making it easier for users to understand what services are offered, how to request them.
NMIS IT service desk or ticketing system is designed to be a central point of contact between the IT unit and end-users Its main purposes are:
Incident Management: Fixing problems reported by users quickly.
Request Handling: Processing requests for things like software installs or access permissions.
Problem Management: Finding and fixing the root cause of recurring issues.
Change Management: Managing IT changes to minimize risks and disruptions.
Service Level Monitoring: Ensuring IT services meet agreed-upon performance / Citizen's Charter standards.
Knowledge Base: Providing a library of solutions for common problems to help users and IT staff.
Reporting: Generating reports on issues and resolutions to improve services.
Communication: Keeping users informed about their ticket status and system updates.
Asset Management: Tracking and maintaining IT equipment.
Customer Satisfaction: Improving user satisfaction by providing effective and timely support.
General IT Support:
Covers a wide range of basic IT issues, including account access, password resets, and general troubleshooting.
Government Email or GovMail
Assistance with email setup, configuration, troubleshooting, and support for common email clients and platforms.
Content Publishing:
Support for creating, editing, and publishing content on various platforms, including websites, and content management systems (CMS).
Design and Layout:
Assistance with graphic design software, layout tools, and troubleshooting issues related to design and visual elements.
Computer Device and Hardware Support:
Help with hardware-related problems such as device setup, driver installation, and basic hardware troubleshooting.
Technical Specs Assistance:
Guidance on understanding and interpreting technical specifications for hardware, software, and other IT components.
Resource Setup
Assistance in setting up and troubleshooting audio and video equipment in the NMIS Training and Meeting Rooms
Network and Connectivity:
Support for network-related issues, including Wi-Fi setup, network configuration, and troubleshooting connectivity problems.
Application and Software Support:
Assistance with installing, configuring, and troubleshooting software applications, as well as guidance on software compatibility.
File Management and Backup:
Help with organizing, storing, and managing files, as well as guidance on setting up and troubleshooting backups.
Online Systems Support:
Support for various online systems and platforms such as ECS, QMS, NARIS, APLIRS, TAS