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Part 1: Choosing A Digital Wallet and Mobile Payment Service
Part 1: Choosing A Digital Wallet and Mobile Payment Service
So you've decided to either expand or shrink your collection. Where do you start?
The vast majority of members in the music collecting community has and uses a PayPal account, especially using the Goods & Services option. It's the most–and some cases, only–accepted way to transfer money that provides the most protection for both buyers and sellers in case of anything unexpected or misconduct happens. The PayPal Good & Services (PPG&S) option and the Purchase Protection Program that is provides isn't always perfect, but it provides the strongest protection possible.
Some ways to send money that are extremely high-risk and NOT suggested include:
PayPal Friends & Family
Venmo
Apple Pay
Cashapp
Zelle
Basically: if they don't accept PayPal Good & Services, that should be your first red flag and you should stop and back away from this business transaction. While this guide isn't the be-all and end-all of telling you what you have to do, it also bears no responsibility of if anything untowards happens if you choose to utilize a payment service that is discouraged.
If you already have a PayPal account and are aware of the protection it provides, you can skip to step 3: how to send and receive money in PayPal.
Part 2: What Protections Does PayPal Provide?
Part 2: What Protections Does PayPal Provide?
It's important to know what circumstances the PayPal Purchase Protection Program covers if anything suboptimal happens.
Payments through PayPal are often accepted on music artist's webstores, record label webstores, and larger independent record stores' webstores. Payments using PayPal on most commercial webstores are protected with PayPal's Purchase Protection program, also available with peer to peer (P2P) payments (that is: payments from one regular human to another regular human) if and only if these P2P payments are using the Good & Services option. If you do NOT select Good & Services when making a payment, you do not have Purchase Protection and you risk losing your money without any way of getting it back.
As described in their terms and conditions, PayPal’s Purchase Protection program may apply when you encounter these specific problems with a transaction:
You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or
You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).
For more information, you can use the following dropdowns:
Item Not Received Claims
Item Not Received Claims
In addition to the exclusions on Item Not Received claims, you will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received Claim if the seller has provided proof of shipment or delivery.
Significantly Not as Described Claims
Significantly Not as Described Claims
An item may be considered Significantly Not as Described if:
The item is materially different from the seller’s description of it.
You received a completely different item.
The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
The item was advertised as authentic but is not authentic (i.e. counterfeit).
The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
You purchased a certain number of items but didn’t receive them all.
The item was damaged during shipment.
The item is unusable in its received state and was not disclosed as such.
An item may not be considered Significantly Not as Described if:
The defect in the item was correctly described by the seller in its description of the item.
The item was properly described but you didn’t want it after you received it.
The item was properly described but did not meet your expectations.
The item has minor scratches and was described as “used.”
Ineligible Items and Transactions
The following items or transactions are not eligible for PayPal’s Purchase Protection program:
Real estate, including residential property.
Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft, and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards.
Businesses (when you buy or invest in a business).
Industrial machinery used in manufacturing.
Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards.
Payments made in respect of gold (whether in physical form or exchange-traded form).
Financial products or investments of any kind.
Non-fungible tokens (NFTs).
Gambling, gaming, and/or any other activities with an entry fee and a prize.
Donations, including payments on crowdfunding platforms as well as payments made on crowdlending platforms.
Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies.
Payments to any bill payment service, including PayPal Bill Pay for Business Accounts transactions.
Payments that you initiate via a third-party platform using either the account and routing number assigned to your PayPal Balance account (PayPal's Direct Debit functionality) or the account and routing number assigned to your PayPal business account.
Significantly Not as Described claims for wholly or partly custom-made items.
Item Not Received claims for:
physical, tangible items you collect in person or arrange to be collected on your behalf, or
items bought at a seller’s point of sale location, except if you paid for the transaction in person using PayPal’s goods and services QR code.
Payments made in person using PayPal World via QR code.
Anything prohibited by PayPal’s Acceptable Use Policy.
Payments made using PayPal Payouts (formerly Mass Pay).
Personal Payments including payments sent using PayPal’s friends and family functionality.
Payments that you have not sent using your PayPal account.
Items intended for resale, including single item transactions or transactions that include multiple items.
Transaction Eligibility for PayPal’s Purchase Protection Program
To be eligible for PayPal's Purchase Protection program you must meet all of the following requirements:
Have a PayPal account in good standing.
Pay for the eligible item from your PayPal account.
Attempt to contact the seller to resolve your issue directly before filing a claim through the Resolution Center.
Respond to PayPal’s request for documentation and other information within the time requested.
Open a dispute in the Resolution Center within the applicable timeframe and follow our online dispute resolution process.
Not have received a recovery or agreed to an alternative resolution related to your purchase from another source.
Even if you never need to submit a claim, it's important to have that option regardless. Let's assume you don't need to submit a claim–you can go straight to step 3, which details how to send or recieve money safely.
If you need to submit a claim or know when it's appropriate to, go to step 4: how to submit a purchase protection claim.
Part 3: How To Send Or Request Money
Part 3: How To Send Or Request Money
There are a couple ways to do this. Let's get familiar with ways to make sure you're sending and receiving money to or from the right person.
On the PayPal desktop home page, you have these five options.
As a buyer, you should primarily only need to use the first grey button, "Send / Request"
As a seller, you can either use the first grey button "Send / Request", or the second grey button "Create an invoice"
In the PayPal Mobile App, you have these five options.
As a buyer and seller, you should primarily only need to use the center, blue button "Send/Request"
Option 1: Using "Send/Request" (For Buyers or Sellers)
Option 1: Using "Send/Request" (For Buyers or Sellers)
You can do this on both desktop and mobile. This guide shows the desktop view, but the mobile view should be very similar.
After you click "Send/Request", you'll be redirected to this screen. There are four ways to make sure the money is going to or from the right places:
Name
Username
Email
Mobile (number)
The most recommended options will be 1) email, 2) username, and 3) mobile. You must provide any of these three during a transactions, otherwise you're driving a car without wheels: it's not going anywhere.
After you put in the destination of the payment or the payment request, you'll find this page. Make sure you put in the appropriate amount and in the correct currency (this is especially important for any payments that go to international foreign currencies.
Fill out the notes section with relevant information: otherwise it'll be confusing for everyone involved if you come back to a payment and you can't remember what it was for.
Click the appropriate "Request" or "Send" button depending on if you are a seller or buyer, respectively.
If you're sending money, you'll be prompted to choose a payment type. Make sure to click "For goods and services"!
In the next screen, you'll provide a payment source as well as the shipping address. Make sure the shipping address matches the one you actually want your package to go to!
If you're requesting money, you'll be greeted with a screen that has a "Request Now" button at the bottom. Make sure all of the details are correct before you submit the request!
Option 2: Using "Create an invoice" on Desktop (For Sellers)
Option 2: Using "Create an invoice" on Desktop (For Sellers)
If you're not planning on making selling a ongoing or reoccuring process, you won't need the invoice process. But for those who maybe have plan to clear out a large amount of their collection to a lot of people, it may be helpful to create invoices for each buyer so you can keep track of what items are go to what buyers.
In the left column, fill out information such as:
Customer name or email: the buyer will need to provide their email address
Items: the name of the item, quantity, price per unit, and description are common fields
Ship items to: addresses can be filled out here by the seller when they recieve the invoice
Notes: add any additional information that doesn't go in the above fields.
In the right column, fill out information such as:
Discounts
Shipping: it can helpful for buyers to know what the price breakdown is, so account for the price of shipping in this column.
Part 4: How To Submit A Purchase Protection Claim
Part 4: How To Submit A Purchase Protection Claim
Something has gone awry when buying or selling. How do we come to a resolution?
The proper way to resolve the situation is to communicate with the buyer/seller and document the entire interaction. The most you document, the more likely things will work out in your favor. If the other party refuses to settle things without third-party interference, that's when Purchase Protection comes in handy.
Hopefully at this point, you've been proactive and being timely with resolving this transaction. Make sure that any escalation of this problem is within PayPal's allowed timeframe:
Item Not Received
Dispute must be opened within 180 days of the date you sent the payment to the seller.
Significantly Not as Described
Dispute must be opened (i) within 30 days of the date of delivery or fulfillment (as applicable) of an order or (ii) within 180 days of the date you sent the payment to the seller, whichever is sooner.
The Online Dispute Resolution Process
The Online Dispute Resolution Process
According to the PayPal terms and conditions:
If you’re unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Center to pursue a claim under our Purchase Protection program. You may also file a claim (Step 2 below) by calling us and speaking to an agent. The steps you must follow are described below, and if you do not follow these steps your claim may be denied:
Step 1: Open a dispute within the applicable timeframe. This might allow you to start a direct conversation with the seller regarding your issue with the transaction that may help resolve the dispute. If you are unable to resolve the dispute directly with the seller, proceed to Step 2. We will place a hold on all funds related to the transaction in the seller’s PayPal account until the dispute is resolved or closed.
While we investigate your dispute, in our sole discretion, we may provide a temporary refund. This will allow you to access the funds while your case is under review. If the dispute is resolved in your favor, this refund will become permanent. If the dispute is not resolved in your favor, the refund amount may be recovered as amounts owed to PayPal, which means we may take actions, including but not limited to debiting your PayPal account accordingly.
You will receive at least 5 business days' advance notice before any such deduction so that you have the opportunity to ensure sufficient funds are available.Step 2: Escalate the dispute to a claim for reimbursement within 20 days after opening the dispute, if you and the seller are unable to come to an agreement, or we will automatically close the dispute. You can escalate the dispute to a claim for reimbursement through the Resolution Center. The seller or PayPal may also escalate the dispute to a claim at this point. PayPal may ask you to wait at least 7 days from the transaction date to escalate the dispute.
Step 3: Respond to PayPal’s requests for documentation or other information, after you, the seller or PayPal escalates your dispute to a claim for reimbursement. PayPal may require you to provide receipts, third-party evaluations, police reports or other documents that PayPal specifies. You must respond to these requests in a timely manner as requested in our correspondence with you.
Step 4: Comply with PayPal’s shipping requests in a timely manner, if you’re filing a Significantly Not as Described claim. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery.
Proof of delivery means confirmation that can be viewed online and includes the delivery address showing at least city/state or zip code, delivery date, and the identity of the shipping company you used.Step 5: PayPal will make a final decision (including automatically closing any dispute or claim), in its sole discretion, based on the eligibility requirements set forth above, any additional information provided during the online dispute resolution process, or any other information PayPal deems relevant and appropriate under the circumstances.
The Worst Case Scenario: Dispute with Your Card Issuer
The Worst Case Scenario: Dispute with Your Card Issuer
If you used a debit or credit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim with us.
You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.
If you choose to dispute a transaction with PayPal and we decide against you, you can seek to pursue the dispute with your card issuer later. If PayPal does not make a final decision on your claim until after your card issuer’s deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).
Before contacting your card issuer or filing a dispute with PayPal, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.
Part 5: Too Long, Didn't Read
Part 5: Too Long, Didn't Read
That was a lot of text, wasn't it?
If you neglected the details, these are the key parts to know:
PayPal Good & Services is the only money transfer service that is recommended.
You need to make an account before buying or selling, and you need to remember your email and/or username to send and receive money.
You can send and receive money using the desktop website or the mobile app.
Sellers can also use invoices to request money from buyers.
Make sure to know when it's appropriate to file a claim, if you need to.
Always try to work it out with the other party first & document everything.
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