Privacy

Visitors must be respectful of patients, visitors and staff.

There may be times when visitors will be asked to leave the patient to enable staff to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.

Noise should be kept to a minimum and radios, televisions, mobile phones, etc. are to be used at low volume.

Infection control

Visitors are asked to always wash their hands before and after spending time with a patient. Please use hand sanitiser dispensers provided.

Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.

Behavioural expectations

Patients, support person/persons, visitors and staff have a right to feel emotionally and physically safe, to be listened to and to be treated with respect and dignity. It is a requirement that patients, support person/persons, visitors and staff behave in accordance with community and legal expectations.

The following behaviours are not acceptable and will not be tolerated:

• aggressive behaviour, harassment and intimidation

• threatening language towards patients, support person/persons, visitors or staff

• physical attacks to people or property

• obscene, racist, sexist or demeaning language.

Smoking

Smoking is not permitted at any Monash Health site. There are no designated areas to smoke.  Patients can access nicotine replacement therapy and support to QUIT by speaking with the attending nursing or medical staff.