It Support & Networking Project

This project involved setting up and configuring a Small Office Home Office (SOHO) network using Cisco Packet Tracer as part of a skills assessment by GIATMARA. The tasks included connecting a wireless router to an ISP through a DSL modem, deploying structured cabling from a patch panel to wall mounts across several office rooms, and configuring both wired and wireless devices to connect to the network. I configured DHCP to enable automatic IP assignment, set up an access point (AP) for extended wireless coverage, and ensured proper connectivity by performing tests using the ping tool and web browser. This hands-on simulation helped reinforce my understanding of network topology, cabling, device setup, and troubleshooting in a professional office environment.

I completed two applied Coursera projects focused on automating IT support tasks using Typeform as the core tool for front-end data collection. In the first project, I developed an IT Ticket Management System where users could submit technical issues through a customized Typeform interface. The system captured issue details and integrated with Google Sheets for automated ticket logging and tracking—simulating a lightweight helpdesk ticketing process. In the second project, I created an Employee Feedback Survey using Typeform to gather feedback on IT services, with responses stored in Google Sheets for analysis. These projects highlight my ability to build efficient, no-code support tools using Typeform, streamline internal workflows, and enhance user experience—key capabilities in IT support and helpdesk roles. 

I designed and configured a school network for Sekolah Menengah Teknik Bestari using Cisco Packet Tracer as part of a skills assessment by GIATMARA. The setup included 2 routers, 4 switches, 8 PCs, 1 server, a DSL modem, and cloud connectivity. Each building (Academic and Administration) had its own router connected to two switches, with two PCs per switch. A main server was directly linked to one of the routers for centralized access. I used DHCP to automate IP address assignments and ensured full communication across all devices and buildings. The project also involved proper UTP cabling (straight-through and crossover) and network troubleshooting. Through this project, I strengthened my skills in network design, device configuration, DHCP setup, server integration, and structured cabling 

In this project, I performed the full process of opening a computer system, installing essential hardware components, and conducting preventive maintenance. The tasks included safely disassembling the computer, installing and securing parts such as the motherboard, CPU, RAM, hard drive, and power supply, and reconnecting all necessary cables. I applied preventive maintenance procedures such as cleaning internal components, checking cable connections, applying thermal paste to the CPU, and ensuring proper airflow inside the casing. After reassembly, I tested the system to verify hardware functionality and stability. This project strengthened my skills in computer hardware installation, system maintenance, troubleshooting, and ESD safety practices, providing a strong foundation for roles in IT support and technical services.