Employment Histroy

Diagnosed and repaired computer hardware issues (desktop, laptop, and mobile devices), including component replacement and system upgrades.

Installed, configured, and maintained operating systems (Windows/Linux) and essential applications to ensure smooth system performance.

Performed system optimization, malware removal, and basic data recovery to restore functionality and safeguard information.

Conducted preventive and corrective maintenance on computer systems to minimize downtime and enhance reliability.

Assisted in setting up and troubleshooting local networks (LAN/Wi-Fi), including router configuration and connectivity testing.

Applied basic network security practices to ensure safe and stable user access.

Delivered technical support and guidance to customers, ensuring clear communication of issues and solutions.

Maintained accurate service records, repair logs, and technical documentation for accountability and workflow tracking.

Collaborated with senior technicians, strengthening problem-solving, teamwork, and customer service skills in a fast-paced IT service environment.

Prepared and processed Third Party Logistics (TPL), Delivery Orders (DO), and Sales Orders (SO) using SAP Warehouse Management system.

Updated and maintained accurate inventory records, logistics documentation, and transactional data to support daily operations.

Served as short-term logistics support during peak festive seasons (Christmas, New Year, and Chinese New Year) to assist with increased operational volume.

Stakeholder Collaboration: Collaborating with various stakeholders, including government agencies, academic institutions, community organizations, and corporate partners.

Logistical Coordination: Managing the logistics of training events, including venue arrangements, scheduling, and technical support.

Promotion and Communication: Promote training opportunities to potential participants through various channels

Data Entry: Input and update data using spreadsheet software.

Monitoring Missing Data: Proactively identify and address missing or incomplete data.

Record Keeping: Maintain organized and up-to-date records of transactions and information.

Managed third-party logistics and planned optimal delivery routes to improve efficiency. 

 Oversaw shipments from origin country to destination warehouse while ensuring compliance with import/export regulations. 

Checked return customer Delivery Orders from transporters and forwarded to account for billing purposes. 

Handled shipping documentation and coordinated activities related to warehouse, deliveries, and logistics. 

Communicated with customers and vendors via email and other channels to provide updates and resolve any issues. 

Monitored daily communications and provided prompt responses to inquiries. 

Prepared statutory accounts and ensured accuracy of payments, amounts, and records. 

Worked with spreadsheets, sales and purchase ledgers, and journals to maintain accurate financial records. 

Recorded and filed cash transactions while ensuring compliance with financial regulations. 

Processed expense requests and ensured timely approval and payment to vendor