Planning
- 21-Sep-2019 - Introduction and Customer lifecycle management
- 28-Sep-2019 - Strategic CRM
- 19-Oct-2019 - Operational CRM: Service and sales automation
- 26-Oct-2019 - Operational CRM: Marketing automation
- 09-Nov-2019 - Analytical CRM: Customer databases
- 16-Nov-2019 - Analytical CRM: Models and Customer insights
- 23-Nov-2019 - CRM Tools and Pratical Use Cases
- 07-Dec-2019 - Workshop