Book
Customer Relationship Management: Concepts and Technologies, 3rd edition
Francis Buttle and Stan Maklan
Routledge
2015
https://www.amazon.co.uk/Customer-Relationship-Management-Concepts-Technologies/dp/1138789836
Customer Relationship Management: Concepts and Technologies, 3rd edition
Francis Buttle and Stan Maklan
Routledge
2015
https://www.amazon.co.uk/Customer-Relationship-Management-Concepts-Technologies/dp/1138789836