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Overall, the results gathered from the survey were fairly positive and aligned with my success goals. According to clients, food arrived on time, interactions with delivery drivers were positive, the service was accessible to them, and, overall, the program was working well.
However, there were two questions whose answers stuck out to me:
According to this graph, which shows the results to the question “How well do the packages fill your dietary needs,” a sizable portion of the home delivery clients do not consider the packages as sufficiently filling their needs. According to the open-answer responses, the most common reasons behind this were that the packages didn't receive enough produce; clients couldn’t eat the provided nutritional food, such as meat, due to dietary restrictions; and that the amount of items in the packages had recently been cut.
And according to the second graph, which shows the results to the question “How much do you think goes unused by you in the packages," a sizeable portion of food goes unused by clients. According to the open-answer responses, this was because many clients received food that they couldn't eat due to dietary restrictions or that they couldn't or didn't know how to use. This means that out of the already limited items that clients received, a good portion could not be used by them, further limiting what a client has available to eat.
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