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How I applied the Design process to alleviate bureaucracy in issuing electronic service invoices and reduce issuance time by up to 100%
How I applied the Design process to alleviate bureaucracy in issuing electronic service invoices and reduce issuance time by up to 100%
Work developed as a technical challenge / personal project for Agilize (2019-2020).
I decided to participate in a UX/UI challenge from Agilize, an online accounting office, whose objective was to create a concept app for issuing electronic Service Invoices (NFS-e).
This was a completely new topic for me, as I never had to open a company or issue notes, and this case serves as a good example that, by applying the design thinking methodology to the design of products and services, we are able to generate understanding about a problem and deliver more assertive solutions.
In this project, you will be able to understand my line of reasoning and the processes and tools I used during its execution.
Check out the full article where I describe the entire project execution process, illustrated by the artifacts materialized throughout the work and also check out the results obtained.
During the Design Thinking phases (Discovery, Definition, Development and Testing), the following techniques were used:
Discovery phase
- Inictial Briefing 5W+1H
- CSD Matrix
- Benchmarking Analysis
- Field Research
- Questionnaire and Interviews
Definition phase
- Stakeholders Map
- User Journey
- Research results
- Personas
- "How Migh We...?"
Ideation, Development and Testing
- Crazy 8's
- Impact x Effort Matrix
- Low, medium and high fidelity prototyping
- Usability testing + Testes de Usabilidade + Satisfaction survey
- Visual Identity / Design System
- Metrics measurement (HEART framework)
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