Emergency Packages

We understand the value receiving important items via mail (e.g. medicine). We recommend you plan accordingly and consider our processing window to assure that your items reach you when you need them.

In order to request / notify our team of an important package arrival:

Please send an email to our Resident Services Mail Lead (hous036@sfsu.edu) prior to package arrival with the following information in your email request:

Resident Name

Carrier Information / Tracking Number

Expected Arrival Date

Brief Description / Reason to expedite

*We cannot expedite processing of any packages that have already arrived in our possession due to the volume of mail we receive. Please plan accordingly and consider our processing window when ordering important items.