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Service Terms & Conditions
1. SCHEDULING:
I schedule client's horses by location in order to reach as many clients in the same area at the same time. This will be more economical, efficient and reduce wear and tear on my vehicle. The goal is to save time, fuel and mileage so I can efficiently meet the needs of all of my clients and manage excellent care for their horse's hooves.
My FARRIER SCHEDULE is on 4, 6 and 8 week intervals to avoid overlapping and double booking. If your horse needs me before or longer than your next appointment, you can of course still let me know and we will try to find another time. However, priority will remain with those who are able to meet me on their regular schedule. For the first two trims, you can expect it to take anywhere from 20 minutes to 1 hour, even without behavioral, physical or training issues. On these first appointments, I take the time to get to know your horse personally as well as carefully evaluate their hooves, conformation, biomechanics, and to determine if any of their "difficult" behavior is a physical or a training issue. The second trim tells me a lot about how the hoof naturally grows and responds to my trimming methods, their environment and work demands. Regular trims after the first few trims should take 20-40 minutes if there are no behavioral/physical or biomechanical issues.
My TRAINING & INSTRUCTION SCHEDULE allows up to an hour long session but may be shorter depending on the horse and rider's attention span, physical fitness and the reaching of difficult concepts. Horses and Riders are trained within their mental and physical abilities and there is no guarantee how quickly they can be trained as every one is different. Each horse and rider will be trained at their own pace. It is ultimately the Owner/Rider/Handler's responsibility to maintain progress by taking lessons and being consistent with their horse's training in between lessons and training sessionss.
2. APPOINTMENTS:
Clients and their horses should be prepared for the appointment and ready for services to be performed at the appointment time. Please don't wait until I arrive to do the following:
ALL APPOINTMENTS:
Your horse(s) should be caught with a halter and lead rope on and brought into a well-lit, clean, dry, level and clutter free work area. Preferably this area will be in some sort of covered area.
Please have your horse(s) as clean and dry as possible by our appointment time. Any blankets or sheets should be removed, the horse brushed and fly spray applied if needed.
- FARRIER APPOINTMENTS:
Please have your horse's legs and hooves cleaned by our appointment time as excess moisture and dirt ruin my tools and I do not want to have to raise my rates to accommodate buying tools more frequently.
Please remove sheets, blankets, leg wraps, bell boots, etc. I've had my hair get stuck in a blanket buckle and that was a very scary, painful and dangerous situation as the horse did spook and took me with him by my hair!
Please fly spray your horse as I've nearly been kicked in the head by a horse kicking at flies. Yes, some horses can stand on as few as two legs to be able to kick with a hind!
Please have a handler be available for the duration of the appointment, especially in the case of new horses/clients or difficult horses. Once the horse, owner and I all get to know one another and I'm confident that I can trim them alone, that can be done if the owner desires.
- TRAINING & INSTRUCTION SESSIONS: Your horse should be caught, tacked up and and ready to work. Sessions are up to an hour long and may be shorter based on the attention span and physical fitness of the horse and rider. If the horse and rider are not prepared for our session when I arrive, then that time will be part of the session time.
3. CANCELLATION/RE-SCHEDULING POLICY:
24 Hour Cancellation Policy. If I'm not notified of a cancellation 24 hours before our appointment time, you will be charged for the service/my time since that time was reserved for you and therefore, could not be scheduled with someone else. Exceptions are: Emergencies & Inclement Weather.
All Services that are by appointment are forfeited without refund after 15 minutes of a client not showing up and the client will be charged a $20 fee for the service/my time since that time was reserved for you and therefore, could not be scheduled with someone else. Mobile Lessons or Training Sessions are still to be paid for even if your horse is unable to perform for the time allotted (due to lameness, illness, etc). Please check your horse over before I drive out for your session.
Monthly Services:
Services that are paid on a monthly basis (Board, Training, Lesson Packages, etc.) require 2 weeks notice before cancellation to allow me time to fill your spot.
4. PAYMENTS:
All Monthly Service Fees (Training Packages, Boarding, etc.) are to be prepaid by the Client and Due by the 1st of the Month for which Services are to be rendered. A late fee of $25 will be added to the bill if not paid in full by the 5th of each month. Any "bounced" check or NSF payments will incur a $25 NSF fee to cover my banking fees.
Per Appointment Services (Training Sessions, Lessons & Farrier Services) are due at the time of service. That being said, if you do not have the money for our regularly scheduled appointment from time to time, I ask that you keep your appointment and pay me as soon as you are able to. This is because rescheduling can cause scheduling issues for other clients.
Show Fees are due two months ahead of the Show.
Hauling Fees are due a week prior to hauling or the trip will be cancelled.
I’m now able to accept payments for Training, Instruction and Farrier Services via “The Cash App” which you can find me on as $PAYMAES. Try it using my code HMFRXMP and we’ll each receive $5! Cash.me/app/HMFRXMP
5. I reserve the right to adjust prices as needed to accommodate business costs and provide 30 days notice of such changes to clients.
6. No refunds. If services paid for are not used due to your termination of services, you will forfeit your services and related fees.
For instance, if you take your horse out of training or stop boarding before the end of the month, you will forfeit the remainder of the month’s services and fees.
7. I reserve the right to refuse service to anyone and especially if these Terms & Conditions are not met by the client.
8. I need all of my clients to understand that I also have an unspecified/un-diagnosed Auto Immune Disease that causes me to be very ill at times. I do my best to meet all of my obligations but sometimes, I just need to take care of myself so that these flare ups do not last longer. When I say I'm sick, I'm referring to my Auto Immune Disease and it means that I'm in excruciating pain throughout my whole body. My symptoms include deep bone and muscle aches, migraines, pinched nerves, muscle cramping, exhaustion and swelling of my skin (sort of like the flu but intensified). During these flare ups, I must sleep 4 hours to recover for 1 each hour awake. Triggers include rapid or fluctuating weather changes, stress, injuries or normal illness. I work through any normal illnesses and do my best to avoid flare ups, but they still happen. I do everything I can to schedule and maintain the schedules of my clients.
By signing below, you confirm that you have read, understand and will fully abide by MAES's Service Terms & Conditions.
Client's Signature & Date Signed: _________________________________________
Client's Printed Name: __________________________________________________
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