Frequently Asked Questions

What is the pay of a medic/firefighter?

The pay is different for each rank, but they are as follows:

AAP/FFD: £ 840
Firefighter/Paramedic: £ 960
Senior Firefighter/Specialist Paramedic: £ 1080
Crew Manager/Advanced Paramedic: £ 1300
Station Officer/Consultant Paramedic: £ 1540
Chief Medical/Fire Officer: £ 1860
Director: £ 1960

Besides this, there is also an extra pay of £5000 for each patient you revive and there is also monthly bonuses earned for hours patrolled.

How long does the training period last?

The training period usually lasts two weeks, which gives you enough time to get used to everything, a member of T&R will approach you for a feedback patrol, once the feedback has been submitted you will sit in one assessment patrol with a T&R member, if successful you will be promoted to the next rank, if un-sucessful, you will be given a 48h cooldown and can try again next time. 

What are the requirements to join the NHS?

Be 18 years old or older in real life as well as in-game.

Have no criminal record

Have no drug addiction

Not be part of another full-time job (as that character).

Not be blacklisted from the NHS before as that character.

Application Link >> Here << 

I have a complaint, who do I go to?

NHS Director → Staff leads or Management
NHS CMO → Phoenix Ashes
General NHS → CMO+
Specialist Response → Lyra Wood, CMO+
Care Units → Christopher Loveridge/Robyn Greenwood, CMO+
T&R → Sam Benard/Sebastian Kamara, CMO+
Fire → CFO+

It is best to bring as much evidence as possible to the person mentioned so they can effectively deal with the situation.

I wish to recommend a medic, where can I do this?

You can either do this by messaging command directly or by filling out this form 

I have been promoted but my whitelisting & tags haven't been sorted, what do I do?

Wait 48h after the promotion before contacting a CMO+. They can hand over your tags on discord, team-speak and whitelisting in-game. If no CMO+ responds within 48h after contacting them (96h after the promotion), message the director.

I waited around 40 minutes for a medic before bleeding out, are you lot inactive?

No, we are not inactive, but we cannot have medics on 24/7 as the role is really demanding. Our medics have to deal with people being verbally abusive over a game and are often targeted by trolls. Besides this, we have very limited medics that can be patrolling. If the server is full and we have 2 medics on duty, that means we have 1 medic for each 175 players. Sometimes people decide to die every 5 minutes causing a medic to be stuck going back and forth causing an even longer response time. If you wish to help out, join the NHS >> here << 

I have been abused by a G6 member in the hospital, what do I do?

We have no say in what G6 does, if you have a complaint, please forward it to G6 Command. We only have a security contract for protection in the hospital. If you are a member of the LS NHS/FS and have a way in which Gruppe 6 have conducted themselves please inform a member of Command with any evidence you may have.

I am no longer whitelisted, what happened?

There could be a number of reason's why your whitelisting was removed if you are unsure as to why reach out to a member of NHS Command and they should be able to explain why if you are unaware. If you was removed for Inactivity this would be for not reaching the activity requirements whenever an activity check was performed (You can find more information below in regards to this)

If you got removed for something else, IE disciplinary action, you'll either have to make a new character or do a blacklist appeal with the 3 members in command. If you're unsure, feel free to check up with any CMO+ what the reason for your removal is.

Re-joining Policy

If you were removed for Inactivity or voluntarily left either the NHS/Fire Service please reach out to a member of Command with your Character Name & ID, Once you have done a DBS Check will be performed if it comes back clean you will have to have a refresher patrol with a member of Training & Recruitment before you're allowed to patrol again and then must also wait at least 1 week before joining any units and will be set to the rank of Paramedic.

What are the Activity Requirements?

Previously as a member of the LS NHS/FS you were required to reach 10 Hours over 60 days, as of 7th October 2024 the policy regarding this is changing to 5 Hours for the previous 30 days. We perform activity checks on the first Monday of each month, if for any reason you don't believe you will be able to get your 5 hours as required reach out and contact a member of command so we are aware and don't have to remove you if there is a valid reason to the inactivity.

Anyone who fails to reach the required hours when an activity check is performed will likely be set to the Inactive status within the NHS resulting in your whitelisting being removed and if you wish to come back to active duty you will have to go through the Re-joining policy.

How do I get promoted within the NHS?

Be active and go on patrols with members of T&R. They will submit a feedback on you that NHS Leads+ can see. Feel free to ask for T&R patrol feedback in the nhs-members on discord in a respectful manner, once they submit feedback on you. You will be invited by a T&R member to do an assessment patrol, if successful you will be promoted to the next rank, if unsuccessful, you will be given a 48h cooldown and can try again once said cooldown has expired.

More information in regards to the promotion guidelines can be found here. You can always reach out to any member of T&R or NHS Command if you have any questions.