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Branching Customer Service Interaction
Branching Customer Service Interaction
The basic idea of developing this prototype was to create an interactive learning experience that allow learners to make decisions and see the consequences of their choices in a simulated environment.
The primary goal is to engage learners actively, provide them with opportunities to apply knowledge in realist contexts, and offer immediate feedback based on their decisions, fostering deeper learning skills development.
Details
Details
Type: Development a branching scenario
Client: Prototype
Date: June 2023
Development time: 4 weeks
Tools
Tools
Articulate Storyline
Power Point
Adobe Illustrator
Miro
Skills
Skills
Prototype
Brainstorming
Storyboard
The Design Process
The Design Process
Initial Design
Initial Design
I have started by collecting the experience earned on my previous roles were I had to handle a customer and what was the direction and action to take. And then I started to started to develop the possible answers. I have supported myself on tutorials from experts online as well.
Branching Scenario- Storyboard
Branching Scenario- Storyboard
In order to have a clear outline of the sequence of events, choice, and consequences, I have designed a Storyboard to make it easier to visualize the entire scenario of Handling a Difficult Customer.
Development
Development
Creating a branching scenario on Storyline provide me several significant benefits, particularly in the context of eLearning and instructional design.
It allowed me to develop the experience more interactive and engaging, customized the context and wording, it was versatil and flexible.
The Finished Project
The Finished Project
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