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Salesforce
Description: We must follow the below steps whenever we are sending any email via Salesforce.
Steps:
Click on (Send Email).
Choose the correct email address for your department in (From) field.
To: add the customer/partner email address.
BCC: add your email if needed, to receive the reply on your own inbox.
Fill in the email body and the subject.
IMPORTANT:
In (From:) field, use the Customer Care email related to the customer's country, and NEVER send the email using your own email address.
NEVER send emails using other brands’ email address from the drop-down list, e.g. Foodpanda.
DON'T change the case status; leave it as (waiting for response).
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