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In all countries we started to refund the customer automatically to his Talabat Credit, so if the customer wishes to get the refund by bank instead of Talabat Credit, we should advise him to take the action from the App.
This feature is available in all countries - Talabat Orders only
If the customer asked for the steps:
If we advised the customer with the steps (without being asked) it will be considered as Extra Mile:
1- Advise the customer to go to Talabat Credit tab, and then the below page will appear to the customer
2- Advise the customer to choose "Refund".
3- Advise the customer to choose "Send Refund" from "Send amount to your card?"
4- The amount will be revoked from Talabat Credit to customer's bank account.
A message will show the exact time when the amount will be refunded to your bank account.
Revert to source Rules :
The order is placed by a credit card/ Debit or mixed payment.
The customer can revoke the amount from Talabat Credit to Bank Account within 14 days from the refund.
The refund is not partially consumed.
The refund is full refund not partial refund.
Mixed payment: The part that was paid via credit card will be refunded back to the bank account.
This feature is only applicable for Talabat Platform, IT'S NOT AVAILABLE IN CARRIAGE PLATFORM.
Refund SLA: for the amount to be revoked from Talabat Credit to Bank Account, please check the below table.
(Note: we will only advise the customer with the below bank SLA, if he asked clearly for it. "Ex: when I will get my money from bank?")
BOA Log for the revert actions
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