Coordination Process
#Vendor Portal #Account Manager
#Vendor Portal #Account Manager
According to the case, we will advise the vendor either to take the action from the vendor portal, send the case to coordination or refer back to the account manager
Notes:
If the vendor's routing method is POS, advise them to send a ticket to the coordination team.
For Egypt Vendors, we will advise them to take the action from the Vendor Portal 1st, if they had any issue (don't know how to use it, don't have the users, etc...) advise them to send ticket to the coordination team.
Restaurant can take the action from the Vendor Portal in case of:
Want to add item
Want to remove item
Want to update item
Want to hide/unhide item
Want to know why request got rejected
Update regular Opening times
Update branch/restaurant status
Add/edit a photo to an item
Want to add a choice/addon to an item
Want to update a choice/addon to an item
Want to remove a choice/addon to an item
Reset Vendor Portal Password
If the vendor needs to know the steps on how to submit a ticket through the vendor portal, advise them to contact the partner support team
Want to create/modify a coupon
Want to create an offer to the item(s)
Want to create a full menu
Want to know if the restaurant is TGO or TMP
Want to update the Logo
Want to update the cuisine
Want to update the Contact Details ( Phone Number)
Want to update the delivery times
Want to update Sections' timings
Want to update the VAT
Want to update the Coverage Area - TMP
Want to update delivery charges
Want to update the minimum order value
Want to switch the restaurant to TGO
Want to update payment method
Want to terminate a branch
Want to open a new branch
Want to refer a new restaurant
Want to create New Vendor Portal User
Want to update coverage area - TGO
Have a device technical issue
Want to update branch location
Want to renew the contract
Want to check the inline banner
Have an issue with Gem offer/ CPC/Voucher
Want to update the billing address