Case Description: Customer contacted us to complain about riders not complying with hygiene measures whatever the delivery type "GO or MP".
We should follow the below:
Inform the customer that we take this very seriously and a "Covid-19 safety adherence team" will call shortly.
Live Chat & GHC >> Create a SF case to “Talabat - escalations” queue Customer Care Email >> Send the case to investigation High.
SL is 60 min.
Note: we do not send the case to "Talabat - Covid-19 Team" queue anymore.
Contact Drivers:
Rider wasn't compliant with contactless rules