Embedded Files
TMP Case
Notes:
If the customer requested to cancel the order, try to retain the customer, if the customer insisted to cancel, add VIP compensation first and take the cancellation action.
TGO Case
Notes:
If the customer requested to cancel the order, try to retain the customer, if the customer insisted to cancel, add VIP compensation first and take the cancellation action (if it was not compensated already).
If the order will be cancelled, we need to call the restaurant and inform them about the cancellation.
Contact Drivers:
Live Order Process --> Order Status --> Complaint about (Short/Moderate/Severe/Extreme) Delay
Short = 0 – 10 Mins
Moderate = 11-20 Mins
Severe = 21-30 Mins
Extreme = 30+ Mins
In case of cancellation:
TMP:
Cancellation reason will be: Late DeliveryContact Driver: Request: order is late, does not want to wait
TGO:
If the dealy was from the restaurant:
Cancellation reason will be: Late Preparation from Restaurant (TGO) Contact Driver: Request: order is late, does not want to wait
TMP:
Cancellation reason will be: Late DeliveryContact Driver: Request: order is late, does not want to wait
TGO:
If the dealy was from the restaurant:
Cancellation reason will be: Late Preparation from Restaurant (TGO) Contact Driver: Request: order is late, does not want to wait
If the delay was from the driver:
Driver Answered: Cancellation reason will be: Late DeliveryDriver Didn't Answer and late for the drop off: Cancellation reason will be: Unprofessional Behaviour From Driver Contact Driver: Request: order is late, does not want to wait
Driver Answered: Cancellation reason will be: Late DeliveryDriver Didn't Answer and late for the drop off: Cancellation reason will be: Unprofessional Behaviour From Driver Contact Driver: Request: order is late, does not want to wait
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