For Your Information Only: Now that Zomato closed operations in the UAE, we’re aiming to attract some of their high-value users to the Talabat app by offering them a free tPro subscription for 3 months or 6 months period of time.
The plan we will offer them will have the exact same benefits and MOVs as the plan in the UAE.
This plan will have no price, no free trial, and no grace period. It’s absolutely free for X period of time. Once that period ends, the user is automatically unsubscribed.
We generated a link for each specific user, each link has a voucher code embedded in it. And each voucher code is bound to a specific user email address. This will guarantee that only these users can redeem the offer
We split Zomato customers into 2: high-value & lower-value.
- High-value: 6 months for free. 6 M Offer Customer List
-Lower-value: 3 months for free. 3 M Offer Customers List
SOPs:
Customer contacts us asking about tPro free subscription
We will ask the customer about his/her Zomato registered email
Fill out the t-Pro Escalations Form and inform the customer that s/he will be contacted via email within 48 hours.