Cancellation Terms & Conditions:
If the customer wants to cancel the subscription, advise the customer to take the action from the application
From Account> talabat pro > Manage membership> and click End membership >> Cancel Subscription
Cancelation should happen at least 24 hours before renewal date to avoid being charged.
If the customer canceled the subscription after the renewal date, customer will be still able to enjoy the benefits until the expiry date and the subscription won't be renewed by the beginning of next month.
Note: We MUST inform the customer that after the cancellation, he/she will still enjoy the t-Pro benefits till the end of the subscription.
Any customer contacted us and complain that they can't use tPro because the restaurants are busy and offline OR reaching out to complain about wanting to cancel membership, or unable to order and wants to cancel pro, will inform him the below script:
We apologise for the inconvenience that you have faced while using your talabat pro membership.
We've extended your talabat pro membership by an additional 14 days for free. You can check the updated details of your membership extension on the talabat app itself.
To see the new talabat pro membership end date:
1. Open your talabat app
2. Go to "Account" and click on "talabat pro".
3. From "Manage membership" click on "End membership"
4. Click on "Cancel Subscription" and your subscription will be canceled.
We hope you can continue enjoying your talabat pro benefits :)
Please let us know if we can assist your further.
نأسف للإزعاج الذي واجهته أثناء استخدام خدمة طلبات برو
إرضاء عملائنا أمر بالغ الأهمية بالنسبة لنا
نفيدك علما باننا قد قمنا بمد عضويتك في خدمة طلبات برو لأربعة عشر (14) يوم اضافية مجانية و يمكنك مراجعة تفاصيل مد العضوية من خلال التطبيق ذاته
:يرجى اتباع هذه الخطوات لمعرفة التاريخ الجديد لانتهاء العضوية
1. افتح تطبيق طلبات
2. اذهب إلى حسابي وانقر على "طلبات برو"
3. من "ادارة الخطة" اضغط علي "انهاء العضوية"
4. انقر فوق "إلغاء الاشتراك" وسيتم إلغاء اشتراكك.
سوف يظهر لك تاريخ انتهاء العضوية الممتد لأربعة عشر (14) يوم اضافية
نتمني لك الاستمتاع بمزايا طلبات برو المختلفة :)
إذا كانت لديك أي أسئلة أخرى ، فلا تتردد في التواصل معنا.
Contact Drivers:
Across Journey >> Customer account >> Subscription / Premium service issue