I didn't get my benefits

How to check if the vendor/Customer/Order is a t-Pro from 1VU?

For UAE: Service Fees is now included, so we need to check if the customer is complaining that he got charged for service fees or delivery fees.

If the customer was asking about the service fees, inform the customer that:

1. Service fee is not the delivery fee

2. The delivery fee is waived off for tpro customer

3. Service fee is not a fixed fee and is calculated based on basket value and distance from the restaurant

You Can Follow the Service Fees Process through this link

Please note that the customers will receive their reward points after 7 business days maximum from placing an eligible order 

UAE:

• We are discontinuing coffee in UAE by Dec. 13 

Kuwait:

• we will shut it down completely on the 15th of December 

Scripts:

"We apologize for the inconvenience that you faced while using our talabat pro service.

We have reviewed your complaint regarding no free coffee available when you visited the Tim Hortons & our relevant department has looked into it, 

Please be informed that we have permanently stopped the free coffee benefit.

We would like to assure you that we have the relevant teams closely following up on this request - you can expect a reply from them on your registered email within the next 48 hours. 

إرضاء عملائنا أمر بالغ الأهمية بالنسبة لنا

لقد راجعنا شكواك بخصوص عدم توفر قهوة مجانية 

.نعتذر لابلاغك باننا قد قمنا بايقاف ميزة القهوة الجانية بشكل نهائي

نود أن نؤكد لك أن لدينا الفرق ذات الصلة تتابع استفسارك عن كثب - يمكنك توقع التواصل معك عن طريق بريدك الالكترونى المسجل لدينا فى خلال 48 ساعة.. 

Contact Drivers:

Across Journey >> Customer Account >> Subscription / Premium service issue