General Information for Qatar:
Subscription Fees: 40 QR/Month
Membership is available for Qatar customers - Fully Launched.
Benefits: For every order with a basket value of (order start from) 60 QR and above for All Verticals, the customer will get:
Free Delivery.
Multi-Plan Users
New Customers can choose between:
A short-term 1-month plan = 40 QR per month.
A longer-term 12-month plan = 360 QR for 12 months.
Customers can compare these plans on the Talabat app under Account ＞Subscriptions
Existing t-Pro Customers: will not be able to see the new 12 Months Subscriptions plan, and the Upgrade option is not available, so if the existing t-Pro customer ONLY asked how they can upgrade/subscribe to the 12 months plan we will follow the below:
Ask the customer to unsubscribe from their current plan.
Go to the application and select tPro, follow the subscription process and select the 12-month plan.
It's better to follow the above steps before the renewal cycle.
Fill out the t-Pro Escalation Form, DO NOT MENTION TO THE CUSTOMER THAT HE WILL BE COMMUNICATED BY THE T-PRO TEAM AS WE NEED TO FILL THE FORM AS AN FYI ONLY.
If the new customer requested to downgrade from the 12-month plan to the 1-month plan, we will inform the customer Only when the current subscription "the 12 months" ends, then he could be able to downgrade in his next renewal cycle
Ex: A customer subscribed to the 12-month plan on Sep.10, 2022, he needs to unsubscribe and wait till the end of the cycle on Sep.9, 2023, to be able to subscribe to the 1-month plan.
Cancellation: Customer can cancel anytime, the full 12-month cycle will run, we will just not automatically renew it next time, but the customer will not get a refund unless s/he requested the refund within the first 15 days of the subscription deduction date.
Refund: the customer can request his refund during the first 15 days(2 weeks) from the subscription deduction date, If the customer requests his annual refund after the first 15 days (2 weeks) we will not be able to proceed with the refund.