T-mart Content / Coordination Issue

Case description: In case there's a mistake in tmart menu (Product Name/Description, etc...) we will follow the below process

Notes:

• If the customer was complaining that he/she received wrong item, we will follow the T-Mart Wrong Item Process

Contact Drivers:

• Customer didn't place the order yet; and s/he is complaining about the price mark up issue: Menu price discrepancy 

• Customer didn't place the order yet; and s/he realized some errors or mistakes on the frontend/application: Mistake on menu 

• Customer Placed an order and complaining about the price mark up issue (Price or Menu): Incorrect invoice details 

In case of Cancellation:

• Contact Driver: Complaint: Partner cancellation 

• Cancellation Reason: Wrong / misleading content