Pre-order
Late Order
#Short #Moderate #Severe #Extreme
CD: Live Order Process → Order Status → Complain about (Short/Moderate/Severe/Extreme) Delay
Embedded Files
Pre-order
If the rider is unreachable - Before Pick Up:
Check the Hurrier and advise the customer with the order Location as below:
Dispatching: We are working on assigning a rider to the order.
Courier Notified: A rider has been assigned to the order.
Accepted: Rider accepted the order and on his way to the restaurant to pick up the order.
Near Pick Up: Rider is near the restaurant to pick up the order and deliver it to the customer.
Waiting at Pick up: Rider is at the restaurant location and waiting for the order to be prepared.
If the rider is unreachable - We will follow the below if the order was already Picked Up:
Click on the rider name, and inform the customer with the end - Drop Off time, adding more 10 minutes.
Example: in the screenshot the est. Drop off time is 16:19 PM, inform the customer the order should be arrived within 6:19 and 16:29 PM.
Note: Mention the End time in the Comment on BOA
Notes:
If the customer left the chat without getting our feedback, we MUST send SMS to the customer with the order status.
No need to use the Track Scripts with the non-registered & Carriage Customers.
Contact Driver:
Live Order Process >> Order Status >> Complain about (Short - Modearate - Severe - Extreme)
Short = 0 – 10 MinsModerate = 11-20 MinsSevere = 21-30 MinsExtreme = 30+ Mins
Page updated
Google Sites
Report abuse