Embedded Files
Contact Drivers:
Post Delivery --> Food Issue --> ............ "as per the case"
In case of Full Order Cancellation:
Contact Driver: Live Order Process -> Cancellation -> Complaint: Partner cancellation.
Cancellation Reason:
- Burnt, Undercooked, Foreign Object (FOBI), Foul Smell: Food Preparation Quality
- Cold Food or Spilt Delivery: Cold Food & Spilt Delivery
Checklist for Customer History
If one of the below criteria is applied, we will not take any action
1- Using fake emails like: xxx@EmailNax, ej.pkachu1@gnail.com, pikachu2@gnail.com, pikachu3@gnail.com or under fake domains like: gnail, gamil, hotmil, gmeil, yahu.
2- Account is of recent creation (less than 1 week) and has more than 2 compensations for the same issue or .more than 3 order canceled.
Note: Search on BOA by using the customer mobile number to see if he has old account or not and compensated for the same issue or not.
3- The customer has a history of many cancelled orders
You can check them from BOA >> Last Orders >> Cancelled by Talabat.
Criteria :
Customer has more than 3 orders cancelled within the last 24 Hrs up to 1 Week.
Customer has more than 5 orders cancelled within the last 30 days.
4- The customer has a history of many Partially Refunded Orders.
You can check them from 1VU >> History of Events >> Customer Account and filter with Partial Refund from Events
Criteria :
Customer has more than 3 partially refunded orders within the last 24 Hrs up to 1 Week.
Customer has more than 5 partially refunded orders within the last 30 days.
5- Compensation History: has more than 3 compensation for the same issue same week (7 days ago)
You can check them from 1VU >> History of Events >> Customer Account and filter with Compensation from Events
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