Customer wants to cancel PickUp Order

Contact Drivers:

Based on the customer answer whether answer of the reason behind the cancellation we will follow the below:

Check Order Status.

Restaurant is closed:

Contact Driver: Live Order Process >> Cancellation  >> Request: Partner closed for pickup 

Cancellation Reasons: Vendor closed 

Customer cannot locate the vendor location: 

Contact Driver: Live Order Process >> Cancellation  >> Request: Unable to locate pickup partner  

Cancellation Reasons: Vendor location is incorrect 

Customer is not aware that this is a Pickup order or Customer aware and changed his mind: 

Contact Driver: Request: Changed Mind

Cancellation Reason: Order Modification not possible

Customer is aware that it's a Pickup Order and requested to change it to a delivery order:

Contact Driver: 

Customer asked to cancel: Request: Changed Mind

Customer asked to modify and we couldn't take the action: Order Modification not possible

Cancellation Reason: Order Modification not possible