NFV - Address Modification

Note:

• If we will change the address/phone number: Ask the customer if he wants to save his new address/phone number to the account

  • • If yes, Click on "Save Changes to Customer Data" before clicking "Update".

    • If no, Don't click on "Save Changes to Customer Data".

Note:
There is no need to call the courier nor send a case to TGO, as the courier gets a notification once the address is modified.

Contact Drivers TMP & TGO:

• Address: Order Live Process --> Change order details -->  Address

• Mobile Number: Order Live Process --> Change order details -->  Contact Details

In case of cancellation:

• Cancellation Reason: Incomplete/Wrong Address

• Contact Driver: Request: Order Modification not Possible