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Case Description: Customer complains that the rider is asking for more money for the order
Notes:
The modifications most probably happen when the customer orders items with weights (KM, GM, etc...), and we can ask the customer to inform us with the weight of the item that s/he received and compare it with the actual amount on BOA.
Contact Drivers:
Post Delivery Issue >> Payment & Refund >> Incorrect invoice details
In case of cancellation:
CD: Live Order Process >> Cancellation >> Complaint: Partner cancellation
Cancellation Reason: Difference in order amount
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